About the Role

As an IT Specialist, you are the "connective tissue" of our organization’s technical operations. You aren't just a troubleshooter; you are a business enabler who ensures our local and remote teams have the tools, connectivity, and support they need to succeed. You will act as the primary owner of the Columbus office IT infrastructure and the technical onboarding experience, managing everything from the full device lifecycle and physical inventory to the maintenance of a robust knowledge base, high-performance conference rooms, and the strategic execution of on-site IT initiatives.

This role requires a proactive mindset: you don’t just wait for something to break; you identify friction points and solve them before they impact the team. Note: This is a 100% on-site role in our Columbus office to support physical infrastructure, inventory, and facility needs. Hours for this position will be Monday – Friday, 8:00 am – 5:00 pm ET.

Responsibilities

Support & Strategic Communication

- Proactive Triage: Serve as the primary point of contact across Slack, Jira, and Email. Ensure all support requests are accurately prioritized and organized within our ticketing system, maintaining a transparent flow of communication to keep the team and stakeholders informed.
- User Advocacy: Bridge the gap between technical complexity and user needs. Translate IT concepts (VPN, MFA, MDM) into clear, actionable guidance for non-technical staff.
- Knowledge Management: Own the creation and maintenance of internal and external knowledge base documentation to facilitate self-service and team continuity.

Identity & Device Lifecycle

- Lifecycle Operations: Lead employee onboarding and offboarding tasks, including account setup, hardware provisioning, and secondary support for tool configuration.
- MDM Ownership: Manage the full device lifecycle via Microsoft Intune (Autopilot) and Jamf Pro. Own the "Redeployment Readiness" process, including physical cleaning, labeling, and OS setup for both Windows and Mac.
- Identity & Access Management: Investigate and resolve user lifecycle issues within Microsoft Entra (Azure AD). Audit dynamic group rules and internal logic to diagnose why a user may be missing a specific license or application, focusing on maintaining the integrity of the existing environment.
- Endpoint Security: Participate in regular IT audit procedures, including conducting encryption and antivirus audits to ensure 100% fleet compliance.

Physical Infrastructure & Inventory

Asset Management: Maintain inventory accuracy within our asset management solution AssetSonar. Manage the end-to-end shipping/receiving process and ensure all IT storage and workspace areas in the Columbus office remain organized, secure, and redeployment-ready.
Facility & AV Tech: Manage on-site conference room technology (Zoom Rooms/Logitech Rally), digital displays, and office sound masking systems.
Networking: Maintain the physical network closet, including cable patching, run testing, and troubleshooting of connectivity issues and VPN/ZTNA clients (Cisco AnyConnect, OpenVPN, Cloudflare WARP).
Building Liaison: Act as an on-site point of contact for facilities issues that may arise (physical access controls, electric, ect.)

Operational Project Ownership

Initiative Execution: Drive IT projects, including conference room hardware deployments, internal office moves/desk restacks, hardware refreshes, and procedure rollouts, from initial planning through final reporting.
Strategic Execution: Manage project timelines and physical setup schedules (e.g., prepping 10 desks for a departmental move) while maintaining high-quality daily support & triage.
Data-Backed Outcomes: Track project milestones, manage task prioritization against support volume, and communicate outcomes to leadership.

Requirements

Experience & Technical Skills

Experience: 2+ years of experience in a similar help desk or technical support role, demonstrating a solid understanding of end-user support.
OS Proficiency: Solid hands-on experience troubleshooting both Windows 11 and macOS.
Windows Endpoint Management: Proficiency in managing the Windows device lifecycle via Microsoft Intune and Autopilot.
Identity: Hands-on experience with Microsoft Entra (Azure AD) or other enterprise IDPs (Okta, Google) and MFA troubleshooting.
Physical Logistics: Proven ability to manage physical inventory, shipping/receiving, and network cabling/patching.
Documentation: A "Documentation First" mindset with the ability to write clear, step-by-step SOPs in Confluence.

Core Competencies

Adaptability: Exceptional context-switching skills, ability to pivot from a long-term project to an urgent "VIP down" request without losing focus.
Problem Solving: Strong analytical abilities with a focus on delivering permanent solutions rather than "quick fixes."
Communication: Excellent interpersonal skills with the ability to remain calm and professional under pressure.
Independence: Ability to work autonomously, prioritize tasks effectively, and meet deadlines in a fast-paced startup environment.

Preferred Skills

Experience with Jamf Pro.
Familiarity with AssetSonar or similar inventory management platforms.
Experience with Twilio, Zoom Phone or similar telephony support.

Systems

Windows Intune (Autopilot), Jamf Pro
Microsoft Entra (Azure AD), Microsoft Authenticator
Slack, Google Workspace
Zoom Phone, Twilio
Jira Service Management, Confluence
AssetSonar
Cisco AnyConnect, OpenVPN, Cloudflare WARP

What We Offer

Base Salary $45,000-$65,000
Career advancement - we have a culture that focuses on internal promotion and career growth.
You have an ownership stake - all Maticians receive Matic stock options.
Unlimited Paid Time Off.
Company covered Health, Dental & Vision insurance for each Matician ($0 out of your paycheck for benefits), plus HSA with employer contribution.
401(k) Retirement Plan.
Continuing education, licensing and professional development paid for by Matic.
A TRUE team culture - one team, one dream is our company motto and while we are working hard to simplify the world of insurance, we never forget to play hard as well - we pride ourselves on frequent team events like happy hours, game nights, volleyball / kickball teams, etc!

About Matic

Matic is a startup with ample opportunities for growth. Since 2014, Matic has changed the landscape of the InsurTech industry by embedding insurance within the home and auto ownership experience. Today, Matic’s digital insurance marketplace has over 45 home and auto carriers, as well as distribution partners in industries ranging from mortgage origination and servicing to banking, auto financing, and much more.

We hire rock stars who are passionate about owning their work and are obsessed with finding a better way. Working at Matic means working collaboratively towards one common goal…one team with one dream. We have a fast-paced culture that is driven by quality, transparency, and of course fun.

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position does not offer sponsorship.

Matic

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