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Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

The Airbnb Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners.

The Difference You Will Make:

As a Senior Market Manager, your role will entail ensuring the health and expansion of our supply in your assigned territory by managing individual hotel and/or chain accounts and supply acquisition of high quality inventory. Focusing on these responsibilities, you will build the Hotel category’s market presence in your assigned territory and collaborate with other teams as the local in-market expert. This includes partnering, strategizing, and running daily operations directly with hotels and ensuring that HotelTonight and Airbnb always have the best inventory and deals available for our guests.

Senior Market Managers are self-starters, versed in operating autonomously, and acting as mentors to fellow colleagues. You will promote best practice sharing, team collaboration, and strategic thinking through leading by example.

You will help resolve challenges and ensure that partners feel valued and supported by our platforms. This will include regular partner meetings in which you will review performance and opportunities to optimize on our platforms. Ultimately, you are responsible for growing and supporting this business.

A Typical Day:

Meet and exceed OKRs by owning the performance and success of the hotels within your portfolio
Operate autonomously to secure more inventory and create & implement strategic tactics to ensure your hotel & serviced apartment partners are successful in your markets, driving maximum business impact
Drive end-to-end assessment, analysis, and execution of strategy to drive maximum market performance
Present to, respond to, and deliver exceptional service to your hotel partners in a timely and efficient manner; driving successful outcomes
Leverage an intimate knowledge of your market to be the ‘go-to’ source for all information relating to local trends and market dynamics (e.g. pricing, demand seasonality, booking patterns, etc.)
Act as a mentor & player/coach to colleagues by developing account management strategies to be utilized by the Global Supply team, providing peer guidance, and assisting others in challenging problem solving
Confidently sell to and build strong relationships with senior-level hotel executives
Passionately continue learning and bettering your understanding as an expert in the hospitality industry and revenue management best practices, acting as a trusted industry advisor for your hotel & serviced apartment partners.
Collaborate with other Senior Market Managers, Regional Managers and cross-functional partners (Product, Marketing, Customer Experience, Revenue Operations, Strategic Partnerships) to drive regional supply strategy, cross-functional initiatives & implement innovative ideas in the mobile travel space

Your Expertise:

8+ years of experience in new sales, account management, and partner support; showcasing a deep understanding and capability in fostering business relationships.
2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge.
The ability to get things done with constantly changing priorities, projects and deadlines
Excellent communication, organizational, and analytical skills; detail-oriented but moves fast
Ability to establish strong relationships with and influence strong relationships with senior-level hotel executives
You are able to operate as “player/coach” if needed and be a resource to the Market Managers on the team
Familiarity with leading complex and/or cross-functional projects from concept to inception
Capacity to balance day-to-day responsibilities with longer-term strategic execution
You’re a quick learner and you’re fearless about doing whatever it takes to get the job done, even if it means making mistakes along the way. Proactivity is key.
Flexibility to travel 25% of the time

Your Location:

Due to the nature of this position, the successful applicant will need to be based in Los Angeles, CA to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$139,000—$163,000 USD

Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

1c:T2b3d,

The Community You Will Join:

The Difference You Will Make:

As a Market Manager, your role will entail ensuring the health and expansion of our supply in the southern Midwest region. This will involve managing Hotels, optimizing their set-up via discounts, availability and other levers. Your focus will be to enhance Airbnb's market presence in your designated region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb's mission and values, you will oversee all aspects of the hotel’s success on HotelTonight and Airbnb. This includes developing tiering and account management strategies, converting Hotel leads, and managing relationships with strategic partners, as well as internal stakeholders. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions.

A Typical Day:

Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets with Hotels.
Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed.
Implement strategies to effectively manage and optimize the long tail of thousands of Hotels in your region.
Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders.
Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources.
Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory.
Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb's long-term market success.
Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders.
Understand the technical aspects of software partnerships to offer comprehensive support, ensuring a seamless experience for hosts and guests.
Represent Airbnb in external meetings with Hotels and at industry conferences in your market, solidifying the brand's presence and commitment.

Your Expertise:

6+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships.
2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge.
Proven track record of being able to effectively work a book of business, demonstrating expertise in nurturing and converting potential opportunities.
Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making.
The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight.
Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success.
Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills.
Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role.
Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management.
Based in Charleston or Myrtle Beach, SC and must be willing to regularly travel to your assigned territory. Typical expectation would be once every 4 to 6 weeks.
Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company's mission and sector.

Your Location:

Due to the nature of this position, the successful applicant will need to be based in St. Louis, MS to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

How We'll Take Care of You:

Pay Range

$111,000—$123,000 USD

1d:T2b52,

The Community You Will Join:

The Difference You Will Make:

As a Market Manager, your role will entail ensuring the health and expansion of our supply in Charleston and Myrtle Beach, SC. This will involve managing Hotels, optimizing their set-up via discounts, availability and other levers. Your focus will be to enhance Airbnb's market presence in your designated region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb's mission and values, you will oversee all aspects of the hotel’s success on HotelTonight and Airbnb. This includes developing tiering and account management strategies, converting Hotel leads, and managing relationships with strategic partners, as well as internal stakeholders. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions.

A Typical Day:

Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets with Hotels.
Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed.
Implement strategies to effectively manage and optimize the long tail of thousands of Hotels in your region.
Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders.
Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources.
Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory.
Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb's long-term market success.
Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders.
Understand the technical aspects of software partnerships to offer comprehensive support, ensuring a seamless experience for hosts and guests.
Represent Airbnb in external meetings with Hotels and at industry conferences in your market, solidifying the brand's presence and commitment.

Your Expertise:

6+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships.
2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge.
Proven track record of being able to effectively work a book of business, demonstrating expertise in nurturing and converting potential opportunities.
Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making.
The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight.
Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success.
Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills.
Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role.
Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management.
Based in Charleston or Myrtle Beach, SC and must be willing to regularly travel to your assigned territory. Typical expectation would be once every 4 to 6 weeks.
Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company's mission and sector.

Your Location:

Due to the nature of this position, the successful applicant will need to be based in Charleston or Myrtle Beach, SC to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

How We'll Take Care of You:

Pay Range

$110,000—$123,000 USD

1e:T2e0e,

The Community you will join:

Our Supply Enablement & Activation Team is growing and we want you to be part of it! Airbnb is looking for a seasoned Senior Manager, Supply Enablement to join our team. In this role, you'll lead a team of enablement and activation specialists responsible for building world-class content, training programs, and GTM activation at scale — equipping our field, vendor, and operations teams with the knowledge, skills, and tools to consistently acquire, grow, and retain high-quality supply across Homes, Hotels, Services, and Experiences.

The difference you will make:

This role requires candidates to be based in the US. This role is not eligible for relocation support.

This is a high-impact leadership role for someone who has lived the reality of frontline sales and account management, knows how to build and develop high-performing enablement teams, and has a sophisticated command of AI-powered tools to make enablement smarter, faster, and more measurable. You'll set the strategic direction, raise the bar on quality and craft, and ensure everything your team produces drives real, measurable behavior change in the field.

A typical day:

Team Leadership & Development
- Lead, coach, and develop a team of enablement managers and activation specialists responsible for content creation and curation, training development, and GTM program delivery; Set clear goals, priorities, and quality standards across the team
- Build team capacity and capabilities, including identifying skill gaps, investing in development, and hiring exceptional talent

Enablement Content & Program Strategy
- Co-own with Enablement Director and Foundations + Quality Enablement Manager, the end-to-end enablement content strategy — ensuring your team focused on ‘front of house’ produces high-quality, audience-specific, evergreen assets including playbooks, pitch decks, objection handling guides, onboarding curricula, and certification programs. Guide your team in leveraging AI for content development, personalized learning, coaching at scale, and practice — pushing the boundaries of what's possible with the tools in your stack
- Translate CBO and Supply strategy into actionable enablement plays, working closely with your team to bring them to life for field, vendor, and scaled ops audiences and developing strong working relationships with those teams
- Set and uphold a high bar for enablement deliverables from onboarding to upskilling — ensuring content doesn't just inform, but changes behavior and drives measurable performance outcomes.

GTM Activation

Partner deeply with regional leads (EMEA, AMER, APAC) and cross-functional stakeholders to land new product launches, strategic initiatives, policy & legal approved positioning, and sales plays in the field effectively and on time
Build a strong feedback loop between the field – across all 4 lines of business – and your team, so activation is continuously informed by what's actually working on the ground

Cross-Functional Partnership & Measurement

Work closely with RevOps, Product, Marketing, Community, and Policy to embed enablement insights into strategic initiatives and keep field teams ready to execute
Regularly report program performance, ROI, and team impact to senior leadership with clarity and credibility; Partner with Advanced Analytics to design experiments (A/B, ERF) that prove the incrementality of your team's investments

Your expertise:

12+ years of experience in sales enablement, revenue enablement, or a closely related field — ideally within a high-growth tech or marketplace company
3+ years managing and developing enablement or GTM teams — you know how to hire great people, set a high bar, and bring out the best in a team
Frontline sales experience — you've carried a quota, managed accounts, or worked directly in a sales motion and deeply understand what reps need to succeed; bonus if travel industry experience
Deep expertise with AI-powered enablement tools — hands-on experience with platforms like Gong, Highspot, Intellum, Seismic, or equivalent; you know how to drive real business value out of these tools and coach your team to do the same
Strong background in instructional design and content strategy — you can tell the difference between content that informs and content that changes behavior, and you hold your team to that standard
Proven ability to design and scale GTM activation programs across diverse, geographically distributed field and vendor teams
Experience working in a matrixed, cross-functional environment — you're comfortable influencing without authority and driving alignment across multiple senior stakeholders
Strong data fluency — comfortable partnering with analytics teams to design experiments, interpret results, and present impact in business terms
Excellent communication and executive presence — you can align a room, write a crisp strategy doc, and present to a VP with equal confidence
Experience with vendor or outsourced sales team enablement is a strong plus
Familiarity with supply-side or marketplace dynamics (hosts, partners, agents) is a plus
Serve as a player-coach where needed — rolling up your sleeves on high-priority programs while developing your team's independence and craft

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

How We'll Take Care of You:

Pay Range

$192,000—$235,000 USD

1f:T1be5,

The Community You Will Join

The AirCover Insurance Platform team builds the systems behind AirCover, which includes Host liability insurance, Experiences liability insurance and Host damage protection. We make it possible to launch and operate insurance products across global markets, and to learn quickly what increases the number of Hosts and guests who are protected. The team works with engineering, product, data science and legal partners across Airbnb's hubs.

What kind of Software Engineer are we looking for?

As a Staff Engineer on the AirCover Insurance Platform, you will lead the design and evolution of the core subsystems that manage policies, coverage, enrollment and regional rules, and the experimentation capabilities that drive attach rate. At the staff level, you establish the technical vision, then deliver a solution that is flexible, always available, auditable and able to scale with the needs of the business.

The Difference You Will Make

Design the future-state architecture that lets us expand AirCover to new regions and products without rebuilding for each market, balancing short-term launch needs against long-term technical quality.
Lead the design of an experimentation framework for insurance offers, pricing and placement, with trustworthy measurement of attach rate and downstream outcomes.
Lead engineers inside and outside your team in building these solutions, and be the technical lead and owner of significant scope through ambiguity.
Engage early with product managers, designers, data scientists and legal partners to shape requirements and steer teams toward the most efficient path to our goals.
Raise the bar for technical quality from design, through code review, to production operations.
Mentor engineers, and be a player/coach who helps build the team and drives collaboration across multiple teams.
Apply emerging technology, including LLMs, where it improves automation and the experience for Hosts and guests.

A Typical Day

Write and review designs and code for high-availability, distributed backend services.
Make architectural trade-offs and scale services in a regulated, multi-region environment with strong audit, privacy and data-integrity needs.
Analyze data to find gaps in conversion and coverage, and turn insights into product and platform changes.
Partner with Product, Data Science, Data Engineering, Legal and platform teams to drive engineering decisions and influence outcomes.
Present technical and product deep dives to stakeholders and leadership.

Your Expertise

9+ years of relevant software development experience in a fast-paced tech environment (or 7+ with an advanced degree).
Expertise in backend systems in large-scale, service-oriented architectures, with real-world experience in at least one of Java, Kotlin, Python, Go or similar.
Experience designing multi-region or multi-tenant platforms with configurable, rules-driven behavior.
Experience with A/B testing and experimentation systems, and with using data to improve conversion or attach rates.
Proficiency designing and operating high-performance systems with reliable monitoring and logging, and working knowledge of relational databases and SQL.
Good judgment in balancing short-term business needs with long-term technical quality.
Experience in insurance, payments, fintech or other regulated domains is a plus.
Hands-on technical leadership across multiple teams, with excellent communication skills for technical and non-technical audiences.
Bachelor's degree or equivalent practical experience.

Our Commitment To Inclusion & Belonging

How We'll Take Care of You:

Pay Range

$212,000—$265,000 USD

20:T1f9b,

The Community You Will Join

AirCover protects Hosts and guests on Airbnb, including Host liability insurance, Experiences liability insurance and Host damage protection. As the Engineering Manager for the AirCover Insurance Platform, you will lead the system that lets Airbnb launch, price, enroll and service insurance products in new regions, and that lets the business test what drives Hosts and guests to be covered. You will lead a team of senior and staff engineers across backend engineering through the platform's next phase: from region-by-region builds to a configurable, globally scalable platform, and from ad hoc tests to a rigorous experimentation engine that raises attach rates. The team partners closely with Product, Design, Data Science, Legal, Insurance and Finance, and with teams across Airbnb that depend on AirCover.

The Difference You Will Make

Scale the insurance platform to new countries and products by making regulatory, pricing, coverage and enrollment rules configurable rather than rebuilt for each region.
Build the experimentation foundation that lets Product and Data Science test coverage offers, pricing, placement and messaging, and measure their effect on attach rate.
Deliver a multi-year platform roadmap and global rollout on a fast-growing team with greenfield opportunities.
Apply data and LLM-driven automation where it improves coverage decisions, quality and the Host and guest experience.
Grow a team that owns initiatives end to end, in an inclusive environment that values well-being and sustainable engineering practices.

A Typical Day

Work with senior leaders to define the long-term technical strategy and architecture for the AirCover insurance platform.
Partner with Product, Data Science, Legal and Insurance leaders to set priorities across regional expansion, attach-rate growth and platform reliability.
Lead the team to build reliable, auditable and scalable systems for policy and coverage management, enrollment, pricing inputs and experimentation.
Own the team roadmap, technical direction and operational health, including incident response and on-call quality.
Align stakeholders and adjacent teams on shared standards and a common platform approach.
Work with data scientists and ML engineers to incorporate their insights and models into experimentation, so the business can test and improve attach rates.
Stay close to the code through design and code reviews.
Hire, mentor and develop engineers, and support their career growth.

Your Expertise

10+ years of relevant experience in the tech industry, including 5+ years as an Engineering Manager owning large-scale software systems.
Track record of setting and holding a multi-year technical direction on a live, business-critical platform, including leading a major re-architecture or multi-region expansion while continuing to deliver.
Depth in backend platforms, with experience in distributed systems and high-availability services. Experience with insurance, payments, fintech or other regulated domains is a strong plus.
Strong product judgment exercised through data, including running experiments and using measurement to improve conversion or attach rate.
Experience managing and growing senior and staff engineers, and creating an environment where they own initiatives end to end.
Strong communication and influence with technical and non-technical partners, including Legal, Finance and Operations.
A proven track record of fostering a culture of Diversity and Belonging within the organization and across the tech community.

Your Location

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Pay Range

$212,000—$265,000 USD

21:T2c61,

The Community You Will Join:

Airbnb’s mission is to create a world where people can Belong Anywhere. As we work to achieve that mission, our cross functional Tech Operations and Programs team helps enable Tech organizations to execute and deliver on high impact programs and initiatives.

The Difference You Will Make:

You will decide what the engineering world knows about Airbnb.

Our engineers solve hard problems at scale across infrastructure, data, and applied AI — and they write about that work well. Almost none of the engineers we'd most like to hire have ever seen it.
You'll change that, and the change is measurable. A year in, senior candidates should arrive already able to describe our technical work accurately, because they found it before we found them. Our engineers should be recognised names in their fields rather than anonymous authors. Airbnb should be the source people cite on at least one technical domain. And the strongest engineers in the market should have a reason to choose us that has nothing to do with the offer.
That is a rare kind of impact for this discipline. Most tech brand roles are asked to manufacture credibility that isn't there. Here the engineering is genuinely strong and already documented — the gap is that it doesn't travel. You'd be building the function that closes it, with real autonomy, very little inherited process, and direct access to engineering leaders and our CTO.

A Typical Day:

Own the editorial engine. Run the Airbnb Tech Blog end to end: sourcing topics from teams, coaching engineer-authors, editing to a high bar, and moving posts through legal, security and comms review without letting them stall. Set and hold a publishing rhythm the org can rely on.
Find the cross-team narratives. Our biggest gap is that individually strong posts never add up to a story. You'll work across orgs to identify the themes that connect work from multiple teams, and publish them as connected sets — while each domain keeps publishing in depth for its own specialists.
Build our voices. Help our engineers and technical leaders develop genuine public presence: bylines, talks, speaker coaching, and a pipeline of new voices. This includes partnering closely with our CTO to establish his public technical presence.
Own distribution. Establish our canonical home on an Airbnb-owned domain, stand up the surfaces we're missing including video, and decide what our social channels are for. Publishing well and distributing poorly is the pattern we're here to break.
Run our external presence. Set conference and event strategy — where we speak, where we sponsor, where we skip — and manage what we host ourselves. Own our academic collaborations and technical media relationships, and the budget and vendors behind all of it.
Steward our open source presence. Make sure what Airbnb claims publicly is accurate and actually maintained, and that the projects carrying our name reflect how we want to be seen.
Prove it works. Partner with Talent Acquisition to connect this work to hiring outcomes — inbound share of the senior pipeline, offer acceptance at staff level and above in ML and infrastructure — and be honest about what is and isn't attributable.

Your Expertise:

Substantial experience in technical content, developer relations, engineering communications or technical editorial — including time spent working directly with engineers, not adjacent to them.
Technical fluency. You don't need to write production code, but you need to hold your own in a systems design conversation, read a design doc, and judge whether a draft post says anything real. Credibility with staff engineers is the difference between this role working and not working.
Editorial judgment and hands-on craft. You can edit an engineer's draft into something sharper without flattening their voice, and you know the difference between a post that teaches something and one that announces something.
Influence without authority. Nothing you need is owned by you. You've built systems and incentives that got busy senior people to produce, rather than relying on persistence.
Program discipline. You've owned events, budgets and vendors end to end, and you're comfortable with the unglamorous half of the job.
Measurement literacy. You connect brand work to funnel outcomes, and you're straight about the limits of attribution rather than reaching for impressions.
Judgment on risk. You've navigated legal and security review, and you know what shouldn't be published as well as what should.

Nice to have

Experience migrating a technical publication between platforms, including the SEO and redirect work.
Experience running or fixing an open source program.
Experience helping a senior executive build a public technical presence.
Familiarity with AI and ML engineering topics, and with academic or research communications.
Video or multi-format content experience.

Your Location:

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

How We'll Take Care of You:

Pay Range

$192,000—$237,000 USD

22:T4ddd,

The Community you will join:

The Lead Program Manager, Workplace Operations is responsible for leading and scaling programs that span the Workplace Operations organization. This role operates across functions and geographies, owning programs end-to-end while building the structure, processes, and tools that enable the broader team to operate consistently and at scale.

Currently, the Workplace Operations team is made up of multiple teams delivering at a high bar across a global office footprint, each with its own processes, tools, vendors, and rhythms. This role exists to look across all of it: to understand how the work actually gets done today, find where effort is duplicated or handoffs break down, and design a more connected and automated way of operating. It is equal parts program delivery and operational modernization.

The difference you will make:

This is a cross-functional role that requires strong program management fundamentals, independent judgment, and the ability to influence stakeholders without direct authority. You will build a clear picture of how Workplace Ops teams work today, surface the gaps and opportunities that get in the way of efficiency and alignment, and turn that into a strategic and scalable roadmap: what we should build in-house, what is better delivered through vendors, and most importantly what can be automated with AI.

The ideal candidate is comfortable working in a fast-paced, ambiguous environment, skilled at building clarity and alignment, curious about how emerging technology changes operational work, and motivated by improving how teams operate and deliver for employees globally.

A typical day:

Own and manage a portfolio of cross-functional programs with global scope, driving delivery from inception through ongoing operation and continuous improvement
Develop and maintain program-level policies, processes, playbooks, and operating standards that enable the Workplace Ops team to deliver consistently across regions and functions
Lead cross-functional workstreams in partnership with teams across the organization, ensuring Workplace Ops priorities are clearly represented, aligned, and delivered
Identify gaps in current program offerings and proactively develop solutions, often without an established playbook
Build and scale operational tooling, workflows, and internal resources that improve team effectiveness and the consistency of the employee-facing experience
Develop measurement frameworks and synthesize data and feedback to assess program performance, identify improvement opportunities, and inform strategic decisions
Support the team’s internal operating model by contributing to goal-setting, roadmap development, and team ways of working
Manage vendor relationships and provide direction where relevant to program delivery, ensuring alignment to Airbnb standards
Serve as a thought partner to Workplace Ops leadership on organizational priorities, team capacity, and program strategy
Communicate effectively across all levels of the organization, translating complex operational topics into clear guidance and actionable recommendations

Driving efficiency, alignment, and digital transformation:

A core pillar of this role is improving how Workplace Ops teams work, not only delivering the programs they run today. In this part of the job, you will:

Map how Workplace Ops teams operate today — processes, tools, systems, vendors, and handoffs — and build a shared, evidence-based view of the current state across functions and regions
Identify gaps, duplication, manual effort, and friction points where teams could run more efficiently, and size the opportunity so investment decisions are grounded in data
Create alignment and synergy across teams that operate independently today, consolidating overlapping workflows and standardizing where standardization helps, while preserving local flexibility where it matters
Develop clear build / buy / automate recommendations: what capability we should build in house, what is better delivered through vendors and managed service partners, and what should be automated
Lead the identification and adoption of AI-enabled workflows — from intake, triage, and routing to reporting, knowledge management, and employee self-service — and turn promising ideas into scoped, measurable pilots
Partner with IT, Technology, Procurement, Finance, Legal, Privacy, and Security to evaluate tools and platforms, define requirements, and ensure new solutions meet Airbnb standards for data handling, security, and responsible AI use
Build the business case for change, including cost, effort, risk, and expected efficiency gains, and present recommendations to Workplace Ops and cross-functional leadership
Lead change management and enablement for new processes and tools — training, documentation, and adoption tracking — so improvements stick and teams feel supported through the transition
Define success metrics for transformation work (cycle time, cost per transaction, manual hours saved, employee satisfaction) and report on realized impact over time

Your expertise:

12-15+ years of experience in program management, workplace operations, or a closely related field
Practical experience applying AI and automation to operational work — identifying high-value use cases, scoping pilots, and scaling what works
Demonstrated track record of independently owning and delivering multiple complex, cross-functional programs simultaneously
Previous people management experience preferred
Experience managing programs with global reach, including stakeholder alignment across functions, regions, and seniority levels
Experience assessing how existing teams operate and translating that assessment into an actionable roadmap of process, tooling, and automation improvements
Strong systems-thinking and process-design skills; ability to build structure and clarity in fast-moving, ambiguous environments
Experience making and defending build / buy / outsource decisions, including vendor evaluation, scoping, and ongoing performance management
Proven ability to influence without direct authority across teams and organizational levels
Experience developing policies, playbooks, and operational tooling for distributed teams
Experience leading change management for new ways of working, including enablement and adoption
Strong analytical skills; comfortable using data to measure program performance, build a business case, and drive decisions
Excellent written and verbal communication skills with the ability to tailor messaging to diverse audiences
Proficiency with program and project management tools (e.g., Airtable, JIRA, or equivalent), and comfort with workflow automation and integration platforms
Customer service orientation and a commitment to delivering a high-quality employee experience
Comfortable operating with autonomy in a high-visibility environment with senior stakeholders

Your Location:

This position needs to be based in the San Francisco office as required by the business needs for the role.

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

How We'll Take Care of You:

Pay Range

$192,000—$237,000 USD

23:T351f,

The Community You Will Join:

Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe. Airbnb Experiences are completely reimagined experiences, hosted by local people, brands, businesses and content creators who know their city best. Every activity offers guests an authentic way to connect with the place they're in and to meet people with shared interests.

Fraud & Safety Delivery (FSD) is at the heart of keeping Airbnb safe for the millions of hosts and guests who trust our platform every day. As part of Global Operations, FSD investigates and enforces on fraud and safety cases across the full user lifecycle, from account creation to post-stay, leveraging a team of internal and partner specialists operating 24/7 across the globe. We're entering a new chapter: building AI-native, self-service operational infrastructure that lets our teams move faster, make better decisions, and focus their energy where it matters most.

This role sits within Scaled Services, the team that owns the foundational capabilities the entire FSD organization depends on: how we launch, how we measure quality, how we build tools, and how we use data.

The Difference You Will Make:

Fraud and Safety Delivery is judgment work at scale. Our specialists weigh incomplete evidence and make consequential calls about accounts, listings, and bookings thousands of times a day, across many risk domains across the globe. Precision matters in both directions: a missed signal puts our community at risk, and an incorrect enforcement affects someone's livelihood or their travel plans.

As the Senior Program Manager, Quality Assurance & Standards, you'll build FSD's quality program, not an audit function that scores specialists against a checklist, but a measurement system that tells the organization how accurate its decisions are, where quality breaks down, and what to change. You'll design and stand up that framework while running the quality reviews the organization depends on today, reporting to the Senior Manager, Scaled Services.

You'll own three outcomes for the org:

A quality framework we can defend: One documented model that measures both workflow adherence and decision quality, with published standards, thresholds, and severity definitions across every risk domain.
Objective, centralized governance: Serve as the impartial quality authority across FSD, setting consistent standards that hold up across domains, sites, and geographies.
Measurable improvement in decision accuracy: Fewer incorrect enforcement outcomes, diagnosed at root cause and fixed at the source, without adding cost or handling time to the operation.

A Typical Day:

Set the direction for quality

Own the quality program end to end, including quality delivery through our partner sites.
Set the strategy and operating rhythm for how the quality program delivers against FSD's roadmap and goals.
Represent quality in FSD leadership forums, and build credibility with the teams whose work you measure.

Build the quality framework and standards

Design a two-layer quality model that measures both workflow adherence and the accuracy of the enforcement decision.
Establish how we determine the correct outcome for judgment-based decisions, through expert review panels, blind double-review, and a library of benchmark cases.
Build a severity-weighted error taxonomy and a risk-weighted sampling methodology that holds up under scrutiny.
Author the quality guidelines and publish the performance bars, thresholds, and escalation paths the organization holds itself to.
Run a calibration program across internal teams and partner sites, and keep standards current as policy, product, and workflow evolve.

Run the quality operation

Deliver quality reviews across FSD, internal and partner-delivered, on a consistent methodology and cadence.
Own User Acceptance Testing (UAT) for new launches, ensuring no change scales to the global operation before it meets a quality bar.
Diagnose the root causes behind reversed decisions and report the distribution of drivers, not only the overturn rate.
Produce diagnostic quality reporting that leadership and cross-functional partners can act on.

Extend quality to AI and close the loop

Extend quality measurement to decisions made by models and AI agents, and define the accuracy standard required before a decision can be automated.
Partner with Product, Engineering, and Data Science to feed labeled quality data back into detection models and automated decisioning.

Trace quality findings to their source in workflow, policy, tooling, or training, and drive the fixes with the teams that own them.
Improve decision accuracy without adding handling time or review layers to the operation.

Your Expertise:

8+ years of experience in quality assurance, operations, risk, audit, or program management within a high-volume, high-stakes decisioning environment.
Proven experience driving quality delivery through partner or vendor teams you don't directly manage.
Proven experience building a quality program from scratch, not just running one: you've designed sampling methodology, scorecards, error taxonomies, calibration processes, and governance from a blank page.
Demonstrated experience measuring quality in subjective, judgment-based work, with adjacent fields welcome: fraud and financial crime, content moderation, claims review, credit decisioning, regulatory compliance, or trust and safety.
Strong grasp of measurement rigor: you understand sampling design, statistical significance, and inter-rater reliability, and can defend a quality number to a skeptical executive or a partner site that disagrees with it.
Strong data literacy: you can pull and interrogate your own data, work fluently with analytics partners, and build reporting that diagnoses rather than describes.
Exceptional writing skills: your guidelines need to be clear enough that reviewers across regions and partner sites reach the same conclusion.
Strong cross-functional influence skills: you know how to tell teams their workflows, policies, or models are producing the wrong outcomes without losing them as partners.
Experience evaluating model or AI-assisted decision quality is a strong plus.
Experience in Trust, Fraud, or Safety is a plus, but not required, as the right instincts for precision, user impact, and intellectual honesty matter more.

Your Location:

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

How We'll Take Care of You:

Pay Range

$156,000—$195,000 USD

24:T311a,

The Community You Will Join:

Data Infrastructure builds the batch, streaming, and real-time data and feature platforms, semantic metrics layer, and query engines that power analytics, experimentation, and ML, and is making the data stack AI-ready and cost-efficient at scale.
Reliability Engineering provides the observability, alerting, incident response, and deployment-safety platforms (progressive delivery and automated rollback) that keep Airbnb highly available and resilient.
Developer Experience scales the end-to-end developer workflow, including source control, CI, build, code review, deployment, and cloud development environments, so engineers and AI agents can ship quality software quickly and safely.

In this role, you will collaborate closely with data, infrastructure, and product teams across Airbnb to develop holistic solutions that ensure the Airbnb platform is robust, highly available, and transparent in its operations. You will partner closely with senior ICs and engineering directors across Airbnb on processes, strategy, and execution.

We are looking for a candidate with a robust technical background who deeply understands the problem space, drives requirements, and leverages their infrastructure engineering expertise to resolve strategic challenges that align with Airbnb’s larger goals.

The Difference You Will Make:

Our team of TPMs demonstrate ownership, apply skills in whatever combination necessary, and make order out of chaos to achieve the desired outcome. We work hard to ensure teams understand what they have to deliver and by when. We are responsible for aligning teams, identifying or highlighting dependencies, recognizing and resolving ambiguity, setting expectations, anticipating risk, identifying and removing roadblocks, and ensuring the desired business goals are achieved. We are looking for people who share our passion for tackling complexity head-on while building a world class team of Technical Program Managers.

A Typical Day:

Shape and influence the technical direction of projects, ensuring we meet stakeholder needs while maintaining high-quality standards.
Drive phased rollouts and large-scale platform migrations, from pilot through adoption to deprecation, with clear exit criteria and minimal disruption to product teams.
Balance broad, outcome-driven thinking with attention to critical details, exercising sound judgment to prioritize where deep focus is necessary to ensure successful execution.
Define and secure stakeholder alignment on clear, measurable success criteria, such as availability and SLOs, CI and merge latency, cost per workload, and adoption, and hold programs accountable to them.
Regularly assess risks and opportunities, and devise proactive mitigation strategies to maintain momentum and project success.
Maintain transparent and effective communication channels to keep stakeholders informed of progress, developments, and challenges.
Expertly present outcomes and updates to senior leadership, clearly and comprehensively articulating trade-offs, risks, and emerging opportunities.
Hire, develop, and coach a team of senior TPMs, and set operating standards for planning, execution, and portfolio reporting across Infrastructure.
Lead programs that prepare infrastructure for AI-driven scale, from CI, source control, and merge systems that absorb higher change volume to agentic developer workflows and AI-ready data platforms.
Partner with engineering and finance on infrastructure efficiency programs, including utilization, cost attribution, and workload-normalized cost reduction.
Drive cross-org reliability programs such as incident review follow-through, SLO adoption, and deployment-safety rollouts.
Own Infrastructure planning rhythms (OKRs, roadmap reviews, dependency mapping) across Data, Reliability, and Developer Experience.

Your Expertise:

12+ years in technical program management, software engineering, or SRE, including 5+ years leading and mentoring TPMs or managers of TPMs, creating a culture of inclusiveness and sustainability
Demonstrated ability to work through ambiguity to detailed solutions. You can take a vague problem, crisply frame the challenge, identify a path forward, ramp up quickly on new technologies, and drive an initiative over the finish line.
Strong technical grounding in at least two of: distributed data systems (Spark, Trino, Flink/Kafka, Iceberg), Kubernetes and cloud infrastructure, observability platforms, or CI/CD, build systems, and monorepos.
Track record of leading multi-quarter, multi-team platform migrations or deprecations at scale.
Self-motivated, proactive and proven ability to adapt well and work with teams having different operating cadences.
Sound business judgment, a proven ability to influence others, strong analytical skills, and a track record of taking ownership, leading data driven analyses, and influencing results
Experience delivering infrastructure for AI workloads or AI-assisted engineering, such as feature platforms, LLM gateways, agentic developer tooling, or scaling CI/CD for AI-generated code.
Deep familiarity with progressive delivery, canary and automated rollback practices, SLOs and error budgets, and incident management.
Excellent written and oral business communication and people skills, with the ability to influence stakeholders.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

How We'll Take Care of You:

Pay Range

$232,000—$282,000 USD

25:T210d,

The Community You Will Join:

Airbnb is powered by our Host and Guest communities. Our teams work on everything from driving improvements for the end-to-end Host and Guest experience to launching new product verticals from the ground up. Our job is to build world-class, comprehensive platforms and features to create high-quality experiences for our outstanding community of Hosts and Guests.

Supply & Competitive Intelligence sits at the intersection of Data/AI and Airbnb’s competitive strategy. As part of this team, you will build systems that give Airbnb a real-time, comprehensive view of the global travel market — how competitors price, list, and supply their inventory across every market we operate in. Your work will feed ML models and data products that directly inform pricing strategy, supply growth, and product decisions for hundreds of millions of guests and hosts around the world.

The Difference You Will Make:

The Supply & Competitive Intelligence team builds the data and ML systems that show Airbnb where supply is, how competitors operate, and which supply to pursue. We are looking for a data-focused Staff Backend Engineer to help build the next generation of these systems. You will set technology and implementation strategy and work with a wide range of cross-functional partners.

A typical day:

Work with product and ML engineers to explore problem spaces and devise solutions to customer problems
Prototype new ideas and influence the product strategy
Proactively collaborate with other engineering teams to develop an iterative plan to improve our APIs and architecture
Collaborate with other product engineers and partners to develop backend to support data and AI solutions
Create technical and execution strategies for new projects and drive hand-ons implementation of those solutions
Identify areas for improvement and champion the adoption of best practices in product development, engineering architecture, and testing
Perform technical design reviews and code reviews
Mentor and grow more junior engineers.

Your expertise

10+ years industry experience
You have experience leading teams, setting technical direction, building & launching high-impact user-facing products
You have experience influencing partners such as designers and product managers as well as other engineering teams
You are excited to ideate, prototype new ideas, and influence product direction
You have excellent communication skills and the ability to work well within a team and across engineering teams
You have demonstrated an ability to mentor and grow more junior engineers, set and drive best practices

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Pay Range

$204,000—$255,000 USD

26:T2c68,

The Community You Will Join:

At Airbnb, we maintain and extend a world-class payments platform that is the engine of commerce and trust for our global community. This platform currently supports 220 countries and over 65 currencies, connecting dozens of payment providers and processing billions of dollars annually. To enable and support growth of the marketplace, we continually innovate unique ways for guests to pay for stays and experiences that are memorable and in many cases life changing. Whether it's providing accepting relevant forms of payments, breaking payments into more manageable parts, or combining payments for several individuals seeking to travel and share together, Airbnb strives to make paying trips as simple as possible, while protecting our guests and hosts with security and assurances we have their backs every step of the way.

The Difference You Will Make:

Within the payment organization, the platform team comprises individuals that manage our products and experiences related to checkout, payment methods, risk, compliance, and hosts payouts. We are seeking a strong Senior Platform leader to manage all aspects of our guest payment capabilities and experiences. This includes enabling new global and local payment methods, onboarding and validating methods with our processing partners, managing post transaction interactions such as refunds and transaction reporting, and finally creating and expanding our growing portfolio of installments and financing solutions to help pay for trips and trip related services. This role is a key leadership position within the platform product organization and will report into our Global Director of Payments Platform Product management.

A Typical Day:

Deliver and evolve Guest Payments Platform Strategy & Roadmap: Lead the development and execution of the Payments platform strategy and roadmap for Guest Pay-ins, refunds, payment plans, methods and processing resilience. This also includes product leadership working alongside engineering on redundancy,vaulting, processor performance and optimization and availability across the entire payment funnel.
Manage Execution & Delivery: Oversee the end-to-end product development lifecycle for the various sub domains within the guest payment team, from concept and feasibility analysis to execution, launch, and post-launch optimization.
Lead Cross-Functional Teams: Guide and collaborate with cross-functional teams (Engineering, Design, Product Marketing, Platform Risk, Compliance, etc.) to deliver high-quality capabilities and ensure dependencies are managed effectively.
Team Leadership & Development: Lead, mentor, and develop a high-performing team of senior platform managers, fostering a culture of excellence and innovation.
Contribute to overarching Payment Platform Strategy: Act as a key contributor to the broader payments platform strategy, providing expert insights on the competitive landscape, emerging technologies, and consumer trends.
Stakeholder Management & Communication: Manage stakeholder expectations and present plans, progress, and outcomes to senior leadership and other cross-functional partners to ensure alignment and influence outcomes.
Operational Excellence: Define and monitor key product metrics, ensuring product quality and continuous improvement to meet operational and business goals.

Your Expertise:

12+ years of product management experience in inbound (pay-ins) and outbound (pay-outs) money movement within a payments, finance, or heavily transactional company.
Proven product management experience with a deep understanding of stakeholder needs.
Strong interpersonal skills: able to push back, ask questions, and challenge others while creating lasting, collaborative partnerships.
Experience working directly with non-product teams such as legal, tax, compliance, risk, and payments operations.
Direct experience working with Engineers.
Startup experience: comfortable with a fast pace, changing needs, and limited resources. Bonus points if you have also worked at large, scaled organizations and can balance the best of both worlds.
Ability to synthesize large amounts of unstructured and diverse information into a single, clear set of requirements.
Global perspective: experience building products for different countries and cultures.
Bonus points for experience with global and local payment methods that are not credit cards and experience across Payments, Risk, and Compliance systems and tools.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb Payments, Inc. (a subsidiary of Airbnb, Inc.) is a registered entity. Approved remote states include: Alabama, California, Colorado, Florida, Georgia, Illinois, Maryland, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, and Washington. This list is continuously evolving, so please check back with us if the state you live in is excluded. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

How We'll Take Care of You:

Pay Range

$232,000—$282,000 USD

27:T25fb,

The Community You Will Join:

The Cloud Infrastructure team is responsible for delivering and operating the foundational platforms and cloud environment that power Airbnb. We provide reliable, secure, efficient, and ergonomic platform for all Airbnb services to run seamlessly in the cloud.

Airbnb is a member of the Cloud Native Computing Foundation (CNCF) end user community, and we work closely with the open source community (e.g. k8s, istio) and peer companies to tackle cloud native engineering challenges at scale. You will also have the chance to make an impact on the industry and open source communities.

The Difference You Will Make:

As a Software Engineer on our Cloud Infrastructure team, you will be at the forefront of developing the infrastructure platform that supports all teams across Airbnb. Your primary focus will be on operations and delivery of components such as our developer APIs and CLIs, Kubernetes infrastructure, autoscaling and capacity management tools, and cloud infrastructure automation. With a global user base, our team's core values emphasize reliability, scalability, efficiency, and high availability.

A Typical Day:

Innovate and build cutting-edge cloud-native infrastructure using public cloud technologies.
Deliver secure, efficient, mature, and highly available frameworks and platforms that simplify infrastructure complexity.
Optimize and enhance existing systems and services to boost performance and operational efficiency.
Improve system availability by implementing industry best practices in distributed systems.
Collaborate with a diverse team of talented infrastructure engineers to establish a solid foundation for Airbnb’s technological growth in the coming decade.

Your Expertise:

Kubernetes. You live and breathe Kubernetes. You have operated it at scale. You can talk in detail about it and have a proven track record of operating it at scale.

10+ years of experience years of industry experience with a BS/Masters and 2+ years with a PhD, preferably in CS, or equivalent experience
Proven track record in developing and operating large-scale technical projects in collaboration with experienced engineers.
Expertise with public cloud providers (AWS, GCP, Azure) and their Infrastructure as a Service (IaaS) offerings (e.g., EC2).
Expertise with public cloud providers (AWS, GCP, Azure) and their Infrastructure as a Service (IaaS) offerings (e.g., EC2).
Familiarity with containerization and orchestration technologies, such as Docker and Kubernetes.
A full-cycle developer mentality with strong ownership and experience in building and operating high-scale, distributed systems throughout the software life cycle.
Excellent communication skills, with the ability to collaborate effectively within and across engineering teams.
Strong problem-solving abilities and solid production debugging skills.
A passion for efficiency, availability, reliability, and overall system quality.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb Payments, Inc. (a subsidiary of Airbnb, Inc.) is a registered entity. Approved remote states include: Alabama, California, Florida, Georgia, Illinois, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, and Washington. This list is continuously evolving, so please check back with us if the state you live in is excluded. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

How We'll Take Care of You:

Pay Range

$212,000—$265,000 USD

28:T27c0,

The Community You Will Join:

The Cities team leads the work necessary to implement the regulatory products and processes needed globally to comply with regulations, and does so in a manner that also sustainably supports Airbnb’s growth.

The Difference You Will Make:

As a Regulatory Operations Lead, you will bring specialized experience in regulatory operations, expertise in team management and the ability to advise and guide cross-functional teams across geographies based on trends and observations to continuously evolve our long term strategy. You will lead with influence, build structure through ambiguity, and deliver innovation that enables scalable, elegant solutions.

You will be responsible for driving the delivery of centrally run strategic programs, while also defining and executing localized strategies that play a key role in accelerating Airbnb's growth and retention efforts. You should be comfortable developing operational programs and processes, have experience navigating complex regulatory environments, and possess a keen eye for quality/detail that inspires the teams and individuals you work with to exceed expectations.

A Typical Day:

Lead the strategic development and execution of highly scalable regulatory programs across multiple jurisdictions, effectively communicating outcomes and insights to senior leadership.
Lead end-to-end execution of complex regulatory programs, ensuring measurable outcomes, sustainable operations, and readiness to meet evolving legal requirements while ensuring Airbnb’s obligations are met with excellence.
Manage a high performing team of individuals responsible for strategy and regulatory operations.
Translate emerging regulatory trends into actionable business strategies for senior leadership.
Partner with cross-functional technical partners to design solutions that enable proactive, automated compliance solutions.
Identify and lead resolution of regulatory risks or incidents, coordinating with legal and policy counterparts to develop mitigation and escalation strategies.
Influence cross-functional roadmaps and corporate strategy through deep expertise in regulatory frameworks.
Serve as the primary liaison and operational architect for your jurisdictions, establishing operational rhythms and ensuring alignment among cross-functional stakeholders while maintaining comprehensive project documentation.
Drive high-impact strategic projects aimed at enhancing efficiency and effectiveness while also aligning with broader business goals.
Lead the strategic development and execution of scalable regulatory products and programs across multiple jurisdictions, effectively communicating outcomes and insights to senior leadership.
Analyze data by running queries and creating dashboards to identify trends, surface anomalies, and perform the necessary investigation

Your Expertise:

10+ years of experience in regulatory operations, legal/policy compliance, consulting, project management, or related fields.
2+ years people management experience
Strong team management skills and the ability to coach and mentor direct reports.
Ability to navigate ambiguity and lead multiple projects in a fast-paced and complex regulatory environment.
Experience building scalable technical solutions and processes to mitigate regulatory risks.
Experience designing and operationalizing regulatory workflows.
Exceptional communication skills, with the ability to articulate complex regulatory information as applicable and required for varied audiences.
Comfortable and skilled at regularly interfacing with, influencing and being a thought partner to senior management to inform strategy and decision-making, yielding positive outcomes.
Strong stakeholder management and influencing skills, with a track record of aligning cross-functional teams to achieve business objectives.

Your Location:

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Pay Range

$160,000—$200,000 USD

29:T2614,

The Community You Will Join:

Guest & Host Technology builds the end-to-end experience that connects people around the world: from the first search to the moment a trip becomes a memory. Because that experience lives natively on iOS and Android, with no cross-platform framework in between, we're looking for engineers who move fluidly across both platforms to keep architecture, performance, and product quality coherent everywhere our guests and hosts show up.

The Difference You Will Make:

We're looking for a Senior Software Engineer who can operate as a true dual-platform native engineer — someone with solid, current fluency in both iOS and Android. You'll own features end-to-end across both apps, and you'll be one of the people trusted to make architectural calls that need to hold up identically on Swift and Kotlin.

You'll write production code on both platforms, and you'll also be expected to think beyond any single feature: flagging where our two native codebases are drifting apart, where a shared contract (like our GraphQL client layer) needs to evolve, and helping less experienced engineers ramp into dual-platform work.

A Typical Day:

Design and ship features across our iOS (Swift) and Android (Kotlin) native codebases, often the same initiative, shipped in parallel on both platforms
Partner with design and product to translate one product spec into two platform-idiomatic implementations, rather than porting one platform's UI onto the other
Uphold architecture, performance, and app-size standards that apply equally to both platforms
Weigh in on shared client contracts (schema, logging, testing frameworks) consumed by both apps, and flag when a change would let the platforms drift apart
Help other engineers ramp into dual-platform work through pairing and code review
Participate in technical reviews and architecture discussions where your judgment is expected to span both platforms, not just one

Your Expertise:

6+ years of professional software engineering experience, with deep, current, hands-on expertise in both native iOS (Swift, UIKit/SwiftUI) and native Android (Kotlin, Jetpack Compose), not legacy exposure to one platform and active work on the other
A track record of independently shipping medium-to-large complexity features on either platform without ramp-up, and the ability to read, debug, and reason about the other platform's code even where you're less deep
Solid opinions on mobile architecture, backed by experience keeping two independent native codebases coherent at scale
Comfort owning a feature end-to-end with real ambiguity, and identifying when a decision needs to be escalated versus made independently
Experience partnering closely with design and product to translate ambiguous requirements into concrete, platform-appropriate implementations
A pragmatic view on cross-platform tooling — you understand why fully native matters here, and you're not looking for a role where you can lean on React Native or Flutter instead of doing the harder, more durable work

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

How We'll Take Care of You:

Pay Range

$196,000—$227,000 USD

2a:T2669,

The Community You Will Join

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit, and our fast-moving team is committed to leading as a 21st-century company.

The Difference You Will Make

The Internationalization Infrastructure team, part of Application Platform, builds the technology that helps Airbnb deliver high-quality experiences to guests and hosts around the world. We provide reliable, scalable, and efficient infrastructure and tooling for Airbnb code, content, and stakeholders.

Our team owns three pillars of Airbnb's internationalization platform: translation workflows that move content from authoring through translation and delivery, guardrails that protect quality and reliability, and foundational libraries that make internationalization consistent across platforms.

You will help build this infrastructure, create paved paths for product teams, and enable responsible experimentation with machine learning and large language models. You will partner with Globalization, Data Science and ML, product and platform teams, content stakeholders, and external vendors to reduce friction and improve the global Airbnb experience.

A Typical Day

Millions of people use Airbnb in their preferred languages every day. As an engineer on the Internationalization Infrastructure team, you will:

Design and build high-scale translation workflows, APIs, UIs, and libraries that provide consistent paved paths across Airbnb.
Simplify legacy systems through safe migrations while improving reliability, observability, latency, security, and cost efficiency.
Prototype applications of machine learning and large language models, then turn validated ideas into durable platform capabilities.
Partner across Globalization, Data Science and ML, product and platform teams, and external vendors to solve ambiguous customer problems.
Measure success through outcomes such as quality, cost, latency, adoption, developer productivity, and operational load.

We're looking for engineers who:

Work autonomously, turning broad goals and ambiguous problems into clear plans, sound decisions, and shipped outcomes.
Proactively find high-value problems, learn directly from customers and data, and connect technical work to measurable impact.
Prototype early, especially with AI and machine learning, to test ideas, learn quickly, and invest deeply where evidence supports it.
Combine strong distributed-systems judgment with the ability to deliver useful, intuitive full-stack experiences.
Collaborate effectively while taking end-to-end ownership of decisions and execution.
Act as owners and stewards of Airbnb's multilingual capabilities and the long-term health of the platform.

Your Expertise

5+ years of relevant industry experience with a BS or Master's degree, preferably in Computer Science, or equivalent practical experience.
Strong programming skills for hands-on individual-contributor work in Java, Kotlin, C++, or a comparable backend language.
Experience designing, building, and operating distributed systems, APIs, storage and caching systems, event-driven processing, or service-oriented architectures at scale.
Experience evolving production systems through incremental migrations, testing, observability, and operational ownership.
Proficiency with JavaScript or TypeScript and experience with React or comparable modern web technologies sufficient to own internal workflows end to end.
Experience collaborating across organizational boundaries and communicating technical tradeoffs clearly to engineering and non-engineering partners.
A data-informed approach to system quality, reliability, efficiency, and customer experience.
Experience using AI-assisted development tools and agents to accelerate discovery, prototyping, implementation, testing, and documentation, with sound judgment about quality and verification. Interest in building AI-enabled platform capabilities is valued; prior ML specialization is not required.
Passion for globalization, inclusive user experiences, and building infrastructure that helps teams serve a worldwide community.

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

How We'll Take Care of You:

Pay Range

$196,000—$230,000 USD

2b:T2d44,

The Community You Will Join:

In December 2020 Airbnb launched Airbnb.org, a non-profit organization that builds on a long history of connecting people in times of crisis to safe, comfortable places to stay. This work began at Airbnb in 2012, when a Host named Shell reached out wanting to offer her home for free to those impacted by Hurricane Sandy in New York City. Since then, Airbnb - and now Airbnb.org - has helped provide safe housing for over 250,000 people to date in response to hundreds of emergency events around the world including hurricanes, wildfires, refugee crises, and a global pandemic. The Airbnb.org team within Airbnb works in support of the Airbnb.org non-profit and partners with Hosts, nonprofit organizations, emergency management agencies and governments to provide stays to people around the world in times of crisis, and has announced a series of commitments to diversity, equity and inclusion including centering marginalized communities in its work and in team composition.

The Difference You Will Make:

Airbnb.org operates like a small startup inside Airbnb. Our data team is lean, the problems are new, and there is no established playbook for most of what we do. That means your ingenuity and autonomy are welcome and you will have the room to decide what to build and how, to experiment, and to shape the way a growing, mission-driven organization uses data.

Analytics Engineers build the data foundation for the whole team - which translates to impact on all stakeholders with insights, analysis and experimentation. As a Senior Analytics Engineer, you will own major projects that build out the data foundation for Airbnb.org: designing and delivering the data models, metrics and dashboards that power our reporting, analysis and experimentation, and continuously raising the bar on data quality and reliability for the systems you build. Many of these projects will start out vaguely defined, and you will bring structure to them by breaking down the work, weighing tradeoffs, and delivering solutions that are efficient, reliable and simple to maintain. You will bring strong expertise in metric development, dimensional data modeling, SQL, Python, and distributed data processing frameworks, and a solid understanding of how the pieces of a modern data stack fit together.

Data can transform how an organization operates; high data quality and tooling is the biggest lever to achieving that transformation. You will partner closely with stakeholders across Marketing, Fundraising, Programs, Product and Engineering to understand their data needs, translate business questions into well-defined metrics and data products, and prioritize your work in line with Airbnb.org's goals. You will work alongside our existing data team - Analytics Engineer, Analyst and Data Scientist - sharing knowledge, seeking and giving feedback, and collaborating with Data Engineering and Data Platform teams to get things built.

A Typical Day:

Design, build and launch efficient, reliable and maintainable data models and pipelines that power reporting, analysis and experimentation, in partnership with Data Engineering
Design, define and implement metrics and dimensions for Airbnb.org, and document them clearly so they are trusted and used consistently across teams
Own data quality for the tables and pipelines you build: implement testing, auditing and validation, respond to data incidents, and follow through on corrective actions that go beyond the immediate fix
Identify and improve or deprecate low-quality or duplicative data assets, and plan quality improvements into the team's roadmap
Design and develop dashboards and self-serve data products that make data discoverable, trusted and easy to consume
Write clear technical designs that lay out benefits, risks and tradeoffs; seek and incorporate peer feedback, and provide constructive input on others' designs and code
Understand stakeholder needs across Marketing, Fundraising, Programs, Product, Data Science and Engineering, and prioritize work within your projects to align with Airbnb.org's goals; mentor and share knowledge with fellow data practitioners

Your Expertise:

5+ years of relevant industry experience in analytics engineering, data engineering, or a closely related field
Experience owning major data projects end to end, including ones that started out loosely defined, from scoping and design through delivery
Strong SQL skills and experience optimizing queries on distributed data processing systems (e.g. Spark, Presto, Hive)
Solid experience in dimensional data modeling, schema design and metric definition
Proficiency in at least one programming language for data work (e.g. Python) and experience with an ETL/orchestration framework like Airflow
Ability to communicate technical solutions and tradeoffs clearly to both technical and non-technical partners, and to adapt to competing priorities
Proven ability to succeed in both collaborative and independent work environments
Passion for high data quality, attention to detail, and an ownership mindset toward the reliability of what you build
Preferred: Minerva and Tableau skills, and an eye for design when it comes to dashboards and visualization tools

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

How We'll Take Care of You:

Pay Range

$179,000—$210,000 USD

2c:T283e,

The Community You Will Join:

Our hosts are opening their homes or providing experiences to guests from around the world. We’re creating new relationships & placing people in vulnerable situations. Therefore trust is the fundamental currency of Airbnb. We are the Trust & Safety team, composed of engineers, data scientists, designers, product managers, and operations, responsible for earning this trust by building for safety at each moment of the guest and host journey. We build cutting edge machine learning models to detect risk, defenses to deter risky actors, and operations tools that enable investigators worldwide. We define community standards and policies, set high expectations, and keep bad actors out while providing delightful experiences for good users.

The Difference You Will Make:

As a Product Manager in the Trust & Safety team, you will identify customer pain points, business opportunities, and define/deliver the products that help us create a safe and trusted community around the world. Your work will be pivotal to shaping the future of hospitality and travel. Within the Trust & Safety team, you’ll be focused on Safety: To reduce safety incidents (e.g. interpersonal harm and illegal activities).

A Typical Day:

Creating vision and strategy for Trust & Safety products and platforms.
Leading a cross-functional working group of engineers, data scientists, designers, operations experts, and policy experts to ensure alignment, execution, and launches
Maintaining product backlog and the product roadmap. Own prioritization process of product solutions based on business value and customer impact
Defining goals and success with clearly measurable objectives and key results.
Building alignment across product teams (inside and outside of Trust & Safety), and Leadership/Executive teams.
Anticipating bottlenecks, making tradeoffs and balancing the business needs, customer needs, versus technical or operational constraints.
Presenting product roadmap and status to the business and Airbnb leadership on an ongoing basis. Communicate concisely and influence outcomes.
Evaluating new product opportunities and bring forward proposals (buy, build, partner solutions) for new capabilities with data and users at the forefront
Developing short term plans aligned with long term goals to iteratively build platform capabilities to defend against safety issues
Becoming the thought leader and entrepreneur that others within Airbnb look up to for knowledge, processes, and methods on building products and platforms

Your Expertise:

5+ years product management experience
Prior product, operation, or engineering experience in trust, safety, risk or fraud
Outstanding written and verbal communication ability to a diverse stakeholder audience, including a global team of C-level executives, product, and technical stakeholders
Strong analytical, troubleshooting, and problem-solving skills
Experience building machine learning products or technical product management
Experienced in design, and hypothesis driven product development
Entrepreneurial drive to achieve stretch goals in an innovative fast-paced environment
Exceptional collaboration, partnership and influencing skills with the ability to work in a global environment across multiple locations and time zones to drive consensus across teams
Experience leading teams through ambiguity, and high stakes trade off decisions

Your Location:

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

How We'll Take Care of You:

Pay Range

$179,000—$207,000 USD

2d:T2d55,

The Community You Will Join:

We’re looking for people who know and use Airbnb and believe in what we’re trying to accomplish. Airbnb is a marketplace that connects guests and hosts, and Payments is central to creating the trust that makes every transaction possible.

The Platform team plays the role of conductor, leveraging AI prototyping to bring together engineers, designers, and data scientists to build great product experiences. Our Payments Platform Managers define and execute roadmaps for their product areas, translating organizational priorities into clear plans, requirements, and measurable outcomes.

The Difference You Will Make:

We are building foundational platform capabilities that require expertise and experience with digital wallets and identity services, and how they interact with payment services for our guests and hosts across the world. The Senior Platform Manager, Accounts will help shape the product vision, strategy, and roadmap for the Payment Accounts area, and lead execution of cross-functional initiatives with partner teams across Payments, Trust, Guest & Host, and Compliance.

This is a highly strategic role with a mandate to define and build new platform capabilities and initiatives from the ground up. You will own how this platform scales to many different guest and host use cases, and support business outcomes on guest and host services.

You will partner with a cross-functional team of engineers, designers, data scientists, marketplace businesses and operations to build and scale these capabilities. You will also work closely with external enterprise partners and identity stakeholders to deeply understand their needs and ensure the products we build drive real business impact.

A Typical Day:

Account Foundations ownership, owning payments requirements with Trust, Guest & Host, and Compliance teams at Airbnb, and executing on logical account structures + external account orchestration in support of payments use cases.
Account Receivables: Partner on account receivables and loss-reduction initiatives where Payment Accounts capabilities can improve user experience, operational clarity, or risk outcomes.
Evaluation of account-related user data required to understand evolving behaviors and needs related to payment activity and management. Data signals related to payment preferences help deepen the passport profile (identity graph) associated with all users on the marketplace. These signals may also assist in reducing false positive risk and compliance actions as well.
Resolution of account frictions and compliance information. Ongoing transparency and management of various business related information and points of contact to reduce downstream friction or unnecessary account restrictions. This would also be an area to manage account access among several different users with access to data, actions, and payment methods.

Your Expertise:

7+ years of experience building payment platforms or fintech products in a product management role, with a track record of owning strategy, roadmap, and execution
Demonstrated experience building enterprise or B2B2C products for large marketplaces, including deep understanding of identity workflows, compliance requirements, and fraud & losses.
Experience building or managing API-based products and developer-facing platforms, with the ability to engage credibly with engineering teams and external developer partners
Experience contributing to products that serve users across multiple geographies, currencies, or regulatory environments
Ability to define a clear product area strategy, success criteria, and roadmap, and align cross-functional partners around priorities and tradeoffs
Exceptional prioritization and decision-making skills: given competing needs and limited resources, able to make clear tradeoffs and communicate rationale to stakeholders at all levels
Ability to build strong partnerships inside and outside the Product organization, including with operations, compliance, finance, legal, and external enterprise customers

Preferred Expertise:

Technical background: domain experience in multi-rail payment processing & operations is a strong plus.
Experience with payments and risk losses
Experience scaling digital wallets and identity services
Experience at a consumer marketplace or two-sided platform with both B2B and B2C product surface areas
Experience with AI prototypes in the product development process.
Demonstrated ability to successfully scale products from 0>1, including building new product areas in ambiguous environments

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb Payments, Inc. (a subsidiary of Airbnb, Inc.) is a registered entity. Approved remote states include: Alabama, California, Colorado, Florida, Georgia, Illinois, Maryland, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, and Washington. This list is continuously evolving, so please check back with us if the state you live in is excluded. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

How We'll Take Care of You:

Pay Range

$179,000—$207,000 USD

2e:T2837,

The Community You Will Join:

Airbnb is a mission-driven company dedicated to creating a world where anyone can belong anywhere. Our Community Support (CS) team is at the heart of that mission—delivering seamless, 10-star customer service experiences complemented by world-class, personalized human support that empowers hosts and guests at every step of their journey.

As a Data Scientist working on Algorithms in CS, you will have the opportunity to collaborate with a strong team of engineers, product managers, designers and operation agents to enable personalized, fair and exceptional experience for guests & hosts using advanced LLM/ML modeling for Community Support.

The Difference You Will Make:

We're looking for a talented Data Scientist with LLM/ML expertise to join the Community Support Data Science team. In this role, you'll partner closely with the tech lead to tackle significant components of high-impact projects with a direct opportunity to shape and influence our AI-powered products, differentiated service experiences, and operational optimization strategies.

The ideal candidate combines deep technical fluency in LLM/ML with a bias toward action and impact, comfort with ambiguity, and a passion for building scalable, scientific solutions. You’ll work on high-impact projects like:

Implement advanced techniques to automate the LLM evaluation process with high efficiency and quality.
Scale the high-quality synthetic datasets curation across various CS domains for training and evaluating LLM.
Build LLM/ML models to understand customer issues based on diverse datasets and identify failure modes and opportunities for improvement.
Build personalization models to offer differentiated experiences and maximize business impact.

A Typical Day:

Discover Opportunities: Identify high-impact business opportunities through data exploration and model prototyping, and translate business problems into scientific formulations.
Uncover Insights: Analyze structured and unstructured data to uncover meaningful insights and craft actionable proposals that help shape strategy.
Build and Ship: Build and deploy production LLM/ML models that directly contribute to the launch of data-driven products, leveraging AI tools to enhance efficiency and impact.
Collaborate Cross-Functionally: Build strong relationships with cross-functional partners across Product, Design, Engineering, Operations, and Analytics to drive collaboration and innovation.
Influence Decisions: Communicate learnings to leaders and stakeholders in a clear, compelling manner that drives informed, data-driven decision-making.
Empowerment: Think strategically about how to scale and evolve data science capabilities within your domain, contributing to the long-term vision for how science drives platform outcomes.

Your Expertise:

2+ years of relevant industry experience (e.g. data/ML scientist, tech lead, junior faculty) and a Master’s degree or PhD in relevant fields.
State-of-the-art knowledge of AI/ML models.
Strong fluency in Python/R and SQL, observation causal inference skill is a plus.
Proven ability to communicate clearly and effectively to audiences of varying technical levels.
Ability to translate complex findings and results into compelling narratives that drive impact.
Excellent project management, communication, and collaboration skills.
A product-oriented mindset, with the ability to apply conceptual and innovative thinking to develop and implement solutions that consider the user experience.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

How We'll Take Care of You:

Pay Range

$151,000—$175,000 USD

2f:T2f56,

The Community You Will Join:

Hotels represent one of Airbnb's most exciting growth frontiers, bringing professional hospitality partners onto the platform and making it possible for guests to choose Airbnb for every kind of trip. By ensuring a robust and exceptional hotel supply, the Revenue Operations team plays a critical role in shaping Airbnb's future and delivering on its mission to create a world where anyone can belong anywhere.

The Revenue Operations team partners across the company to build world-class Sales, Onboarding, and Account Management capabilities. We support partners across the full journey – from identifying and acquiring the right supply in the right markets, to seamless onboarding and integration, to the tools, programs, and insights that help partners grow and succeed on our platform. We own critical growth levers that ladder directly into business goals, and we build the central infrastructure that powers in-market execution for field teams worldwide.

The Difference You Will Make:

Optimized hotel supply is one of the most important drivers of Hotels performance at Airbnb, and this role sits at the center of that effort. As Senior Sales Operations Lead, Hotels Optimization, you will own the global operations strategy for the supply optimization program, partnering with Account Management, Product, Marketing, and Analytics to help hotels price competitively, adopt discounts and programs, and use every available lever to grow.

You will be the global subject matter expert on hotel optimization levers. You will translate data into decisions and make sure Account Management teams have the insights, targets, tools, and playbooks to drive results in their markets. You will report to the Director of Enterprise Operations, Hotels.

A Typical Day:

Sales Operations & Revenue Strategy

Global Optimization Strategy: Define and execute the operating strategy for the supply optimization program, aligning regional priorities with global goals and driving a consistent, high-performing approach across markets.
Lever Ownership: Own the optimization lever framework, including pricing competitiveness, discount adoption, and other hotel-facing levers. Advise leadership and regional teams on which levers to activate for specific markets, segments, and hotel types.
Account Management Operations: Be the operational partner to Account Management teams. Build the segmentation, prioritization, reporting, and playbooks that help account managers focus on the right hotels and the right actions.
Program Performance & Adoption: Track program health end to end, from hotel eligibility through adoption and realized impact. Identify drop-off points and drive cross-functional fixes that improve adoption, retention, and results.
Goal Setting, Forecasting & Capacity: Translate business targets into regional and account-level goals for optimization. Lead forecasting and capacity planning so Account Management and vendor partners are resourced and on track.
Incentives & Performance Management: Partner with Finance and leadership to design and evaluate incentive and performance programs for account management teams, ensuring they reward the right behaviors across regions.
Analysis, Modeling & Insights: Build your own models and frameworks to size opportunities, measure lever impact, run scenarios, and test hypotheses. Go beyond existing reporting to produce original analysis, and turn it into clear recommendations that shape leadership decisions and resource allocation.
Cross-Functional Collaboration: Serve as the primary global point of contact for hotel optimization operations, ensuring alignment, data integrity, and clear communication across sales, account management, product, marketing, analytics, and finance.

Your Expertise:

12+ years in revenue operations, sales operations, account management operations, or a related field, ideally in a high-growth, global environment. Hospitality, OTA, or marketplace experience preferred.
Proven ability to run and improve a complex, multi-stage program with measurable impact on adoption, revenue, or supply quality.
Working knowledge of hotel pricing and revenue management concepts (rate strategy, rate plans, promotions, parity, distribution channel performance) and how they connect to marketplace outcomes.
Strong strategic and analytical skills, with the ability to turn complex performance data into clear insights that drive decisions.
Experience with goal setting, forecasting, capacity planning, and incentive or performance programs.
Excellent cross-functional collaboration skills across account management, product, marketing, tech, analytics, and finance.
Strong written and verbal communication, including the ability to present to and influence senior leadership.
Strong modeling skills: comfortable building analyses from scratch. Proficiency in Excel and SQL required; BI tools (Tableau, Looker) a plus.
Proficiency in CRM and performance management systems (e.g., Salesforce).
Experience working in or with global, matrixed organizations and navigating regional differences in go-to-market approaches.
Ability to operate at both the strategic and executional level — you can set the vision and get into the details to make it happen.

Your Location:

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

How We'll Take Care of You:

Pay Range

$204,000—$249,000 USD

30:T227a,

The Community You Will Join:

Guest & Host Technology builds the end-to-end experience that connects people around the world. Our team owns the identity and privacy layer beneath that experience: the systems that determine who can see what about whom, in what context, and why. That includes migrating how the rest of the company references users (moving from raw, global user identifiers to relationship-scoped identity), and building the privacy controls behind features like trip sharing and profile visibility. Get this layer wrong and it either breaks trust or breaks the product; our job is to make sure it does neither.

The Difference You Will Make:

We're looking for a Senior Software Engineer to help build and scale the backend systems behind user identity and privacy. You'll be reasoning about relationship-scoped access (who's allowed to see this, given the specific context they're asking from), and building systems that other teams across the company depend on to do the same correctly.

You'll work across true backend fundamentals: service architecture, data modeling, authorization logic, and migration tooling that needs to run safely at Airbnb's scale without breaking the dozens of teams who consume these systems.

A Typical Day:

Design and build backend services and APIs that enforce identity and privacy rules consistently across the company's product surfaces
Contribute to large-scale migrations (e.g., moving service and client code off legacy identity patterns) — including the tooling that makes those migrations safe to run broadly, not just the one-off fixes
Define and evolve authorization logic for context-scoped data access, and reason clearly about edge cases (e.g., who's allowed to see what, and why that answer differs by relationship or product surface)
Partner with the teams building on top of your systems — messaging, trips, profile, and beyond — to make sure privacy primitives are usable and hard to misuse
Participate in design and code reviews, and raise the bar for correctness on a part of the codebase where mistakes are costly
Debug and resolve production issues with clear, structured root-cause analysis rather than surface-level fixes

Your Expertise:

6+ years of professional backend software engineering experience, with strong fundamentals in service-oriented architecture, API design, and data modeling
Proficiency in Java and/or Kotlin, and comfort working within a microservices environment (RPC frameworks, service IDLs, dependency injection)
Experience designing systems with correctness and authorization as first-class concerns, not an afterthought
A track record of shipping migrations or infrastructure changes that other teams depend on, with attention to backward compatibility and rollout safety
Strong written communication. You can clearly document a problem, its root cause, and trade-offs between solutions before escalating or proposing a fix
Comfort with ambiguity: you can take a complex, evolving privacy or identity requirement and turn it into a concrete technical design without needing every detail spelled out

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

31:T262c,

The Community You Will Join:

Payments is key for any healthy marketplace, and is just as central to our product at Airbnb. The Payments org at Airbnb is responsible for everything related to settling money in Airbnb’s global marketplace and makes the Payment experience as delightful, magical, intuitive, and easy as possible. At the Payments modeling team, our goal is to empower the mission by introducing intelligences and personalizations that optimize Airbnb’s massive daily transaction volume to best collect payments from guests, distribute payouts to hosts while preventing fraudulent transactions from happening.

The Difference You Will Make:

As a Senior ML Engineer for Payments, you will be the catalyst that transforms bold AI innovation - LLMpowered workflow, realtime fraud defenses, and hyperpersonalized checkout flows - into production systems that make Airbnb Payment experience feel effortless and secure; you’ll architect and own end-to-end solutions at global scale, partner closely with product, software, and operations teams to turn complex requirements into elegant, latencyfirst services, and set the technical standard for model governance, continuous learning, and engineering excellence that elevates our entire payments ecosystem while shaping the company’s broader AI strategy.

A Typical Day:

Spearhead LLM agents, realtime anomaly detectors, and other breakthrough solutions that solve real-world problems and create product magic.
Collaborate with product, engineering, ops, and data science to spot high leverage opportunities, refine AI/ML requirements, make principled architecture choices, and measure business value with clear, data-driven metrics.
Design, train, deploy, and operate large-scale AI applications for both batch and streaming workloads, ensuring low latency, high reliability, and continuous improvement via automated monitoring and retraining loops.
Mentor and inspire teammates, fostering a collaborative, experimentation-driven environment where cutting edge research meets production excellence and every engineer is empowered to push AI boundaries at Airbnb.

Your Expertise:

5+ years of industry experience in applied AI/ML, inclusive MS or PhD in relevant fields.
Strong programming (Python/Java) and data engineering skills.
Proven mastery of modern AI/LLM workflows — prompt engineering, fine tuning (LoRA, RLHF), hallucination mitigation, safety guardrails, and rigorous online/offline testing to minimize training/inference drift and ensure reliable outcomes.
Handson experience with at least three of the following: PyTorch/TensorFlow , scalable inference stacks, vector search, orchestration/MLOps platforms (Kubeflow, Airflow), largescale data streaming & processing (Spark, Ray, Kafka)
Demonstrated success designing, deploying, and monitoring production AI systems - e.g. personalization engines, generative content services - complete with drift/cost/latency monitoring, automated retraining triggers, and cross-functional collaboration that translates ambiguous business needs into measurable AI impact.
Prior knowledge of AI/ML Applications in the Payments domain is highly desirable

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

How We'll Take Care of You:

Pay Range

$191,000—$223,000 USD

32:T24c7,

The Community You Will Join:

Passport & Commerce builds the trusted account and commerce foundation that lets anyone, anywhere, become part of the Airbnb community — from their first sign-up, through the profile and connections they build, to every booking, benefit, and business transaction along the way.
We're a newly formed org within Guest & Host that brings together identity and commerce foundations under one roof. Our mission is to move Airbnb beyond the transaction — building a world where accounts create trust, value sticks, and the benefits our community earns travel with them, and their businesses, wherever they go.
You'll work closely with Payments and Wallet engineering, Identity & Privacy, Profile & Community, and Guest & Host product, design, and data science partners as we stand up this team's roadmap and technical foundations.

The Difference You Will Make:

As a Software Engineer on the Android team within Passport & Commerce, you will build the Android experiences that bring various account features to life for millions of guests and hosts. You'll own well-scoped features from technical design through launch, working closely with your backend, iOS, and design counterparts.
Success in this role looks like shipping reliable, performant, and polished Android experiences that keep parity with our iOS and web surfaces, growing your ownership over time as the Android presence for this team expands, and becoming a dependable contributor the team can count on to deliver.

A Typical Day:

Design and build Android features using modern, declarative UI and unidirectional state architecture
Partner with product and design to turn new concepts into polished, accessible Android experiences
Collaborate with backend, iOS, and web engineers to keep feature behavior and data consistent across platforms
Write clean, well-tested, maintainable code, and actively participate in code and design reviews
Learn from and collaborate with senior engineers on the team, and contribute to shared Android patterns and best practices as the team scales
Troubleshoot and resolve bugs, performance, and reliability issues affecting the Android app

Your Expertise:

3+ years of professional Android engineering experience, including shipping features in a large-scale, production consumer app
Proficiency in Kotlin and modern Android architecture, including declarative UI (e.g., Jetpack Compose), unidirectional state management (MVI/MVVM), and dependency injection
Experience working with backend and other platform (iOS and web) engineers to integrate APIs and keep cross-platform experiences consistent
A track record of delivering features from technical design through launch and iteration, with growing scope and independence
Strong communication and collaboration skills, and a habit of seeking and acting on feedback
Comfort operating with some ambiguity, including on a newly formed team establishing new surfaces for the first time
Solid understanding of mobile app performance, accessibility, and release/CI practices for a large-scale consumer app

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

How We'll Take Care of You:

Pay Range

$162,000—$186,000 USD

33:T25b7,

The Community You Will Join:

UX Writing is a core design discipline at Airbnb. Our team of 40+ writers works closely with Experience Design, Experience Research, Engineering, and Design Program Management to support the product development process from beginning to end. Whether you excel in upfront storytelling, end-to-end systems design, or nitty-gritty execution, you'll find your people here.

The Difference You Will Make:

From concept to launch, our UX writers create industry-leading experiences for guests and hosts that meaningfully impact the success of the company. In this role, you'll shape how AI-powered, generative surfaces speak to hosts and you'll build the systems that keep that voice consistent as models change. You'll help set the standard for how our team partners with Engineering to define the ideal experience, evaluate generated output, and iterate to improve the product, and you'll bring the rest of UX Writing along with you.

A Typical Day:

Lead all work related to the words across multiple projects within a single initiative—this includes both creating clear, concise, and delightful copy for your product surface yourself on some surfaces, and training large language models that ultimately create the copy on others
Develop inspiring, strategic ideas based on product requirements, data, and/or research
Set the quality bar for AI-generated content: write the guidelines and examples, grade and rank model outputs, and calibrate VJs
Drive consensus with stakeholders and/or partners on content recommendations
Manage copy deadlines and deliver detailed copy across multiple projects
Connect with our critical cross-functional partners including Design, PM, Legal, accessibility, and localization to ensure we have the proper input on our work
Join writing team crits to present work and help sharpen the work of your teammates
Present content and design work to directors, executives, or other stakeholders on your projects
Set the bar on every surface with judgment and taste

Your Expertise:

10+ years of experience in UX writing, content design, or content strategy
Proven ability to lead content/copy work from concept to detailed design
Experience in LLM prompting, generative AI, and model evaluation, with a point of view on training writing quality into a model
Proven systems thinking and product strategy
Experience building systems—guidelines, reference examples, evals—that scale across a team
Experience writing content principles, messaging frameworks, and style guides, and adapting them into guidelines a model can be trained and evaluated against
Proven ability to collaborate with cross-functional teams in all stages of design and build
Proven ability to lead systems work from concept to detailed design, including defining net-new process where none exists
Comfortable working independently in a fast-paced, ambiguous environment, with the flexibility to adjust course as models and priorities shift
Familiar working alongside other design disciplines in Figma, our primary collaboration tool
Experience working with and presenting to executive teams
Solid understanding of user experience design principles and interaction patterns
Passion for Airbnb's mission, commitment to diversity, and global mindset

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager and will lean toward PST hours. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

How We'll Take Care of You:

Pay Range

$180,000—$223,000 USD

34:T299c,

The Community You Will Join:

Our mission at Marketing Technology is to provide a state-of-the-art platform and measurement capabilities to enable marketing and product teams to engage with our customers effectively. Every day, millions of Airbnb customers are reached via our streamlined platform over comprehensive marketing channels such as Email, Push, SMS, Google Ads, Facebook Ads etc. We deliver substantial business impact by enabling numerous stakeholders across the company, including Marketing (Brand and Performance), Guest, Host, Airbnb Org, Policy, and more.

The Difference You Will Make:

As a Senior Staff Software Engineer on the Content Platform team, you'll set the technical direction for the org's transformation into an AI-driven system that turns a marketing brief into a fully realized campaign in minutes, not months. You'll own the technical strategy across a complex, multi-team surface area spanning a CMS platform, no-code authoring tools, rendering infrastructure, and an emerging agentic layer, all operating at a scale where the content produced is consumed by millions of Airbnb users daily. You will partner with engineering leadership, product, design, and marketing stakeholders across the company to define multi-year technical strategy, resolve the org's hardest cross-team technical challenges, and raise the bar for engineering excellence across Marketing Technology.

A Typical Day:

As a Senior Staff Software Engineer on Content Platform, you will:

Define and drive technical vision and strategy for the Content Platform org, ensuring architectural decisions scale across teams and align with broader company technology direction.
Identify and resolve the highest-leverage, most ambiguous technical problems that span multiple teams or systems, often before they become visible to others.
Lead architecture and design reviews across the org, setting technical standards and driving consistency in engineering practices.
Mentor and grow Staff and senior engineers, and act as a technical multiplier by scaling your judgment and expertise across the broader organization.
Partner directly with engineering leadership, product, design, and marketing/business stakeholders to align technical strategy with business priorities and influence roadmap decisions at the org level.
Represent Marketing Technology in company-wide technical forums, driving adoption of best practices and shaping technical direction beyond your immediate team.
At Senior Staff level, our engineers are expected to operate with organization-wide scope and impact, setting technical direction that shapes how multiple teams build and scale, while remaining deeply hands-on when it matters most.

Your Expertise:

15+ years of hands-on software engineering experience, including a track record of technical leadership at organizational scale
Bachelor's and/or Master's/PhD degree, preferably in CS, or equivalent experience
Deep expertise in backend systems and large-scale, service-oriented and distributed architectures
Proven experience architecting and scaling agentic or AI-driven systems in production
Experience with Java, and/or Kotlin, LangGraph, GraphQL, relational and NoSQL databases, caching solutions like Redis, and microservice architecture
Demonstrated ability to set technical vision and drive execution across multiple teams and stakeholders, with a track record of influencing engineering culture and standards beyond a single team
Passionate about efficiency, availability, and system quality at scale
Past experience with Marketing Technology or Growth platform systems is a plus
Exceptional communication and cross-functional influence skills, with experience driving initiatives that span teams, departments, and leadership

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

How We'll Take Care of You:

Pay Range

$248,000—$310,000 USD

35:T2776,

The Community You Will Join:

The Offline Design team shapes what makes an Airbnb Experience worth traveling for. Our Curation team sets and upholds the quality bar for Experiences globally, translating taste into repeatable systems that scale across markets. This role reports to the Director of Experience Design and partners closely with Supply Acquisition, Product Marketing, Market Management, Demand, Growth Marketing, Research, and Enterprise Operations to strategize and bring Experiences to life around the world.

The Difference You Will Make:

As the Global Initiatives Curator, you will lead new, first-of-their-kind initiatives that scale the Curation team's impact in step with the needs of the Experiences business. You will solve complex, cross-functional problems, then brief the Curation team on how to action the solutions globally and at scale. Success looks like a unified quality bar across markets, a clear architecture for the types of Experiences we offer, new markets launched with consistent processes, and AI-enabled tools that make the team's taste repeatable at scale.

A Typical Day:

Store design & quality: Maintain the quality bar of sourced Experiences globally, and unify the quality of co-designed Experiences with the Supply Acquisition team across regions.
Market launches & experiences strategy: Support new market launches with unified processes, identify supply categories based on demand, store performance, and external signals, and surface strategic differentiation bets across global markets.
Experiences architecture & storytelling: Define the architecture and criteria for types of Experiences. Craft the narrative for new supply types to leadership, and cascade it to internal teams.
Scale learnings globally: Identify new experiences opportunities to prototype based on regional observations, spot strengths in individual markets, and scale those learnings to others.
Build with AI: Partner with Research and Enterprise Operations to build AI tools that unify the Curation team's processes and codify taste at scale.
Curate for moments & channels: Partner with Product Marketing to imagine and test future curation possibilities in product. Curate the highest-quality, most differentiated supply into collections for Airbnb launch moments and advise on merchandising to maximize both direct bookings and brand recognition.

Your Expertise:

Experience: 12+ years across a mix of product marketing, marketing, creative direction, and experience design at a large-scale or tech company, with 4+ years leading and briefing teams to deliver work.
Global & cross-functional leadership: Experience working on a global product and leading a global team, with a strong record of cross-functional collaboration and coordinating across time zones.
Taste & cultural fluency: A high level of taste shaped by brands known for it, and the cultural fluency to adapt a brief or strategy to different audiences and markets.
Strategic problem solving: Ability to break complex challenges into simple, actionable steps, with a track record of building strategic frameworks and briefs that teams can execute.
0-to-1 leadership: Experience leading 0-to-1 initiatives in a highly cross-functional environment, with comfort navigating ambiguity and adapting to changing strategy in a fast-moving culture.
Communication & narrative: Strong verbal and written communication, with experience building presentations that carry ideas from ideation to execution with senior leadership.
Self-direction & emerging tech: Ability to self-organize and proactively create processes, move fast with incomplete information, and quickly learn new AI tools and platforms.
Bachelor's degree or equivalent combination of education and progressive experience.

Your Location:

Due to the nature of this position, the successful applicant will need to be based in San Francisco, CA to be able to conduct their work. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

How We'll Take Care of You:

Pay Range

$204,000—$255,000 USD

36:T34e1,

The Community You Will Join:

The Intelligence & Advocacy team is FSD’s proactive intelligence and regional advocacy function. Fraud Intelligence hunts emerging threats before they scale, turning raw signals into platform defenses faster than bad actors can adapt. Global Trust Advocacy ensures that what works globally actually works locally, owning regional legal requirements, cultural nuances, and compliance considerations across APAC, EMEA, and LATAM. Together, this team is why Airbnb stays ahead of novel fraud, and why global strategies hold up in every market.

The Difference You Will Make:

As the Senior Manager, Intelligence & Advocacy, you'll lead two teams: the Fraud Intelligence (FRINT) team and the Global Trust Advocacy (GTA) team. You'll sit on the FSD leadership team and report directly to the Director of Fraud and Safety Investigations.

These two teams share a common purpose: staying ahead of what's coming and making sure Fraud & Safety Operations' (FSO's) strategies actually work in the real world. FRINT finds fraud before it scales. GTA ensures global playbooks land in every market, without breaking local policy, compliance, or cultural context.

You'll own three outcomes for the org:

Proactive intelligence: Lead a team that identifies and disrupts novel fraud threats before they scale, turning raw signals into platform defenses faster than bad actors can adapt.
Regional compliance and advocacy: Understand regional legal requirements, local compliance, and cultural nuances across FSO queues, ensuring enforcement is locally appropriate and globally consistent.
Global-to-local translation: Ensure that every global playbook, product launch, and policy built lands cleanly in local markets, without creating compliance risk or impacting local user experience.

A Typical Day:

Lead the Intelligence & Advocacy team

Manage the Fraud Intelligence manager and three Global Trust Advocacy regional leads (APAC, EMEA, LATAM) — building a high-performance, distributed team with clear goals, regular coaching, and a strong culture of ownership.
Set the strategy and operating rhythm for how Intelligence & Advocacy delivers against I&I's roadmap and FSD's organizational priorities.
Represent Intelligence & Advocacy on the FSD leadership team — bringing the proactive intelligence and regional advocacy perspective to org-wide decisions.
Build and deepen strategic relationships with regional GMs, Country Managers, and local leadership across every market.

Drive fraud intelligence strategy

Own the strategic direction of FRINT — the team responsible for proactively identifying, analyzing, and disrupting novel fraud threats before they scale across the platform.
Oversee the team's intelligence cycle: detecting anomalies and emerging patterns, analyzing fraud networks and threat actor methodologies, implementing real-time mitigations via grigri and live rules engines, and reporting findings to leadership and cross-functional partners.
Partner with Trust Engineering, Data Science, and Product to translate intelligence findings into automated detection rules, platform defenses, and upstream policy changes.

Own global trust advocacy and regional compliance

Understand regional compliance, local legal requirements, and cultural nuances across FSO queues — serving as the authoritative voice on what global enforcement strategies need to adapt to work locally and advocate for localized solutions to enable regional growth.
Ensure global playbooks built by GM and platform teams translate well to local execution — proactively identifying where global-default approaches create compliance risk, cultural friction, or operational gaps in non-US markets.
Lead structured stakeholder engagement with Country Managers, regional business leads, Legal, Public Policy, and Supply teams across APAC, EMEA, and LATAM — hosting QBRs, forums, and recurring syncs that build trust and surface regional priorities early.
Translate regional risk signals into standardized intelligence briefs that feed directly into FSO planning, product roadmaps, and prioritization.

Influence and partner cross-functionally

Build strong relationships with Product, Engineering, Data Science, Legal, Public Policy, and regional business teams to ensure FSO's proactive intelligence and regional needs are represented early in planning.
Communicate complex fraud intelligence and regional compliance considerations clearly to executive and senior leadership audiences — making the invisible visible.
Act as a thought partner to peers on the FSD leadership team, helping the org make better decisions through proactive intelligence, regional insight, and advocacy for localized execution.

Your Expertise:

12+ years of experience in trust and safety, fraud intelligence, risk operations, or a related field — with a track record that spans both deep analytical work and cross-functional leadership.
5+ years managing teams, including experience managing managers — you know how to build team capability, set clear expectations, and develop people toward greater autonomy and scope.
Demonstrated experience in fraud intelligence, risk strategy, or threat analysis — you understand how fraud actors operate, how detection systems work, and what it takes to stay ahead of evolving tactics.
Deep understanding of regional and international trust and safety dynamics — you've navigated local legal requirements, regulatory landscapes, and cultural nuances across multiple markets, and you know how global-default strategies break down in practice.
Strong cross-functional influence skills — you know how to build credibility with regional business leaders, Legal, Policy, and Product partners, and how to translate FSO needs into language that moves roadmaps and decisions.
Analytical depth — you can interpret large volumes of data, surface insight from ambiguous signals, and build compelling cases from both quantitative and qualitative inputs.
Clear, direct communicator — you produce authoritative intelligence products and present regional risk assessments to executive audiences with confidence and precision.
Experience operating in a global, distributed team environment — you thrive across time zones, cultures, and organizational contexts without losing clarity or accountability.
Familiarity with fraud detection tooling, rules engines, or intelligence platforms is a strong plus — you don't need to build them yourself, but you understand how they work and what your team needs to succeed.

Your Location:

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Pay Range

$175,000—$220,000 USD

37:T245f,

The Community You Will Join:

Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.

Our ML team in Assistance Engineering is the team responsible for adopting the Agentic AI technologies to enable an intelligent, scalable and exceptional customer service experience. We are responsible for developing the Chat AI assistant, Voice AI Assistant and Human agent Assistant! The team is constantly exploring the SOTA Agentic architecture, develops and enhances various AI models, ML services and leverages tools including SFT, Reinforcement learning, Distillation, RAG/Search, LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.

The Difference You Will Make:

We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb.

You will build and leverage cutting edge AI technologies to transform Airbnb’s customer service by delivering personalized, easy-to-use and proactive customer service experience.

Many of the initiatives you’ll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities.

A Typical Day:

Champion the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems
Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products
Learn and share the latest AI/ML technologies with the team.

Your Expertise:

PhD or Master's degree w/ 6+ YOE in Computer Science, Machine Learning, Artificial Intelligence, or a related technical field — or equivalent industry experience
Hands-on expertise in LLM, including pretraining, fine-tuning (SFT, RLHF, GRPO), prompt engineering, RAG architectures, and LLM evaluation frameworks
Experience building Agentic AI systems — including multi-agent orchestration, tool-use, planning, memory, and autonomous reasoning pipelines (e.g., ReAct, LangGraph, AutoGen, or similar)
Experience of shipping production-grade ML/AI systems at scale, with deep understanding of ML infrastructure, model serving, and MLOps best practices
Excellent communication skills with the ability to collaborate effectively across Engineering, Product, and Design organizations

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

How We'll Take Care of You:

Pay Range

$196,000—$227,000 USD

38:T2df3,

The Community You Will Join

We are seeking a highly skilled and experienced professional to join our team as the Payments Insights Analytics Lead. In this role, you will play a critical part in executing the strategic direction of Airbnb's Payments operations.

Within this role, you will enable, facilitate, and assist in streamlining integrated data-driven decision making across the Payments Platform, Product, Operations organizations. The team is committed to operational excellence and Host and Guest experience through a culture of problem-solving, guided by data and research. We inject quantitative measurements into our user journey, product, processes and implement objective indicators of success. You will collaborate in the development and implementation of policies and procedures related to receiving and processing funds. Oversee the day to day operations in partnership with finance across collection, reconciliation and settlement (e.g., timely processing of payments motioning systems for issues). Collaboration will be a key aspect of this role, as you will work closely with cross-functional teams to drive process improvements and streamline payments data globally. Your ability to effectively communicate and build relationships with stakeholders at all levels of the organization will be essential in achieving our goals.

The Difference You Will Make

You are passionate about solving complex problems within the Payments domain using data, insights, AI/ML models, and experimentation; adding a new perspective to existing solutions and making business decisions based on careful and thoughtful analysis
You are highly proficient in building and analyzing analytical frameworks, statistical models and experimentation methods to establish and communicate causal relationships and drive measurable impact.
You are a storyteller and technician that translates deeply technical analyses, and experimental results into compelling narratives that drive strategic business influence
Ability to create impact for key projects at the eTeam direct level by iInfluencing strategy and roadmap through data-backed storytelling and actionable recommendations.

A Typical Day

Generating payment reports and analyzing payment data for insights and performance evaluation
Provide regular updates and reports to management and stakeholders, translating complex technical findings into business-friendly narratives and recommendations for leadership.
Assist with analyzing payment performance and health, triaging the issue, and provide recommendation on the best course solution and optimization
Design, execute, and analyze experiments to evaluate the impact of Payment strategies, product changes, and process improvements.
You will collaborate on Financial Risk Management including losses, chargebacks and other cost components, and automation of payments processes
Assist with initiatives to optimize the end-to-end payments journey by identifying pain points, friction areas, and improvement opportunities
Collaborate with driving Host and Guest advocacy to enhance payment experience, amplifying voices and addressing concerns with impactful and measurable results
Assist with building new payment strategies to balance financial risk and experience for different seller segments by utilizing advanced data analytics, AI/ML techniques to inform strategic decision-making
Leverage experience across adjacent payment risk domains (trust & safety, identity, fraud, compliance) to bring cross-functional insights and identify systemic patterns or opportunities.
Stay abreast of industry trends, emerging technologies, and regulatory changes in the payments landscape. Proactively identify opportunities for innovation
Monitor payment trends, identify areas for improvement and implement strategies to optimize payments processing.
Provide guidance to platform to maintain a robust and reliable payments infrastructure, contributing to the overall financial health of the business

Your Expertise

8+ years of industry experience in business analytics and a degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research).
Have experience supporting Payments teams and/or have worked closely with payments organizations, with demonstrated exposure to multiple payment risk domains such as trust & safety, identity verification, fraud prevention, chargebacks, regulatory compliance, and financial risk management.
Expert skills in SQL and expert in at least one programming language for data analysis (Python or R).
Experience with non-experimental causal inference methods, experimentation and machine learning techniques, ideally in a multi-sided platform setting
Working knowledge of schema design and high-dimensional data modeling (ETL framework like Airflow)
Exceptional communication and storytelling skills, you can distill highly technical work (model outputs, experimental results, complex data analyses) into clear, actionable insights for senior leadership and business stakeholders.
Ability to work under conditions of ambiguity in a fast-growth, sometimes uncertain and complex environment - comfortable acting with minimal planning, direction, and supervision. You can identify issues both within and outside of your immediate scope, and propose solutions.

Your Location:

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

How We'll Take Care of You:

Pay Range

$164,000—$191,000 USD

39:T23ab,

The Community You Will Join:

Airbnb is powered by our Guests & Hosts. Our teams work on everything from driving improvements for the end-to-end Host and Guest experience to launching new product verticals from the ground up. Our job is to build world-class, comprehensive platforms and features to create high quality experiences for our outstanding guest and host communities.

Within our Guest & Host organization is the Communication and Connectivity team. The communication branch owns the tools used daily by millions of guests and hosts, including Messaging (2nd most used surface within Airbnb), push notifications, and other deep integrations with key operating system features. The connectivity branch is responsible for connecting hosts together through various ways, it also built a platform to connect 3rd party partners from various domains with Airbnb. The communication and connectivity team has engineers covering multiple disciplines including web engineers, native engineers, backend engineers, data engineers, and machine learning engineers. The role posted here will focus on Machine learning, Data and AI applications.

The Difference You Will Make:

Drive alignment across engineering, product, and leadership on AI investment priorities and set the multi-year technical roadmap.
Partner with Product, Design, and Data Science to take high-impact ML initiatives from concept to production.
Ensure high-quality, efficient data pipelines that support both business and AI needs.
Define and own success metrics that tie ML work directly to business outcomes.
Grow and mentor a team of ML/Data engineers, raising the technical bar across the org.

A Typical Day:

Lead and mentor a senior team of Managers and Engineers across Machine Learning, Data Engineering and Software Engineering.
This role is highly cross functional so you will partner with senior leadership across Engineering, Data Science, Product, and across our Business to align stakeholders, define multi-year roadmaps, set and execute on iterative milestones.
Coaching and developing team members, helping them grow their careers, technical expertise, and collaboration skills.

Your Expertise:

12+ years of overall engineering experience with 5+ years managing a team in a fast paced, high growth tech environment
BS, MS or PhD in Computer Science or related field
Experience building, leading, and architecting full-stack products and systems at enterprise scale with a great impact
Experience in applying modern artificial intelligence technologies to products and development cycles
Technical leadership: hands on experience leading project teams, setting technical direction and strategy, and working cross functionally with Product and Data Science teams
Strong communication and collaboration skills. Examples of working across teams and organizations on technical initiatives.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

How We'll Take Care of You:

Pay Range

$248,000—$310,000 USD

3a:T3118,

The Community You Will Join:

Airbnb's Creative Studio is part of the team that establishes and maintains the voice — and the judgment — behind everything we write, generate, and publish at scale. You'll sit alongside writers and creative directors in a group that thinks about language the way a great designer thinks about visuals: with precision, taste, and an instinct for what's right versus what's merely correct. Your closest cross-functional partner will be Marketing Technology, whose teams build and tune the language models and editorial tooling you'll help shape. You'll also partner regularly with Legal, Trust, and Localization to ensure editorial standards and processes hold up across markets, languages, and regulatory considerations.

The Difference You Will Make:

You'll be responsible for shaping and maintaining Airbnb's brand voice and guidelines, training and refining the AI models that generate copy at scale, and serving as the final line of editorial judgment on AI-generated output before it reaches the world. This role is for someone whose taste and standards quietly define what "sounds like the brand" means, extended into an AI-assisted production pipeline. You won't just be proofreading — you'll be defining what "good" means for a system that writes at a scale no human team could match alone, and making sure it never loses the craft, warmth, and precision that language deserves.

A Typical Day:

Own and evolve Airbnb’s brand voice, tone, and editorial guidelines, ensuring they’re clear, opinionated, and usable by both humans and AI systems.
Partner with Marketing Technology teams to train, fine-tune, and evaluate language models against brand voice standards, providing the editorial judgment that shapes what “on-brand” means at a model level.
Review and refine AI-generated copy across campaigns, product, and marketing surfaces — catching not just errors, but tone, nuance, and craft issues an automated system would miss.
Build and maintain scalable editorial QA processes for AI-generated content, defining what requires human review versus what can ship autonomously.
Translate brand guidelines into structured inputs (style guides, prompt frameworks, training examples) that improve model output over time.
Partner cross-functionally to develop new internal tools that support editorial review, model training, and content QA, bringing an editorial point of view to how these tools are structured and used.
Identify gaps in the current tooling ecosystem and help scope, prioritize, and define requirements for new tools that improve editorial efficiency and consistency at scale.
Pilot new tools with editorial and creative teams, gathering feedback and iterating on both functionality and language before wider rollout.
Act as a senior editorial voice in select creative reviews, giving direct, high-bar feedback to writers, creative directors, and AI workflows alike.
Partner with Legal, Trust, and Localization teams to ensure editorial standards and processes hold up across markets, languages, and regulatory considerations.
Mentor and elevate writing and editorial talent across the org, setting the standard for what excellent, brand-true language looks like.
Stay current on how language models evolve, and continuously push the editorial standards and training methods that keep AI-generated copy at a craft level worth publishing.
Proactively seek out opportunities across the company for more efficient copy creation or delivery.
Identify where language and voice consistency is breaking down at scale, and fix it at the system level — not just the sentence level.
Ensure content within the screens featured in our marketing materials are product-accurate, and efficiently created.

Your Expertise:

10+ years of editorial, copywriting, or brand voice experience, ideally at a Creative Director or Senior Editor level within an in-house brand team, agency, or publication known for editorial excellence.
A demonstrated, exacting eye for language — grammar and style are table stakes; what matters more is taste, rhythm, and judgment.
Experience developing or maintaining brand voice guidelines at scale across a global, multi-market brand.
Direct experience working with or training AI/language models. You understand how models learn from examples and feedback, and you know how to give feedback that actually improves output.
Comfort operating as both a hands-on editor (line-editing real copy) and a systems thinker (defining standards that scale beyond your own review).
Strong cross-functional collaboration skills, particularly with Engineering/Technology, Legal, and Localization teams.
Comfort not just editing, but also writing; this role will craft brand guidelines, copy within tooling, and messaging within product screens.
The confidence to be the final word on language… and the humility to know when a guideline needs to evolve.
A portfolio or body of work that reflects a distinctive, well-crafted brand voice.
The ability to simplify complex problems and create clarity in ambiguous, fast-moving environments.
- Preferred skill-sets:
  - Experience at a company with a well-known editorial voice or brand language system.
  - Familiarity with prompt engineering, fine-tuning workflows, or structured content systems used to train generative models.
  - Experience localizing or adapting brand voice across multiple languages and cultural contexts.
  - Background in both traditional editorial craft (journalism, publishing, advertising copywriting) and modern content operations.

Your Location:

This position is US - Remote Eligible but will require West Coast hours (PST). The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

How We'll Take Care of You:

Pay Range

$212,000—$262,000 USD

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The Community You Will Join:

Everyone at Airbnb thinks about trust, but our team obsesses over it daily. At the core of trust is safety, and thus we spend a significant amount of our time and energy keeping the community safe. The Trust team is responsible for developing the technology that helps protect our community and platform from fraud while also ensuring our hosts, guests, homes, and experiences meet our high standards. We constantly work to fight against online fraud (such as monetary loss, compromised accounts, spam and scam in messages, fake inventory, etc.) as well as offline fraud (theft, property damage, personal safety, etc.). We also work on onboarding and screening of users, and think about complex topics like identity and reputation to ensure that every interaction with Airbnb helps build trust in us and our community. Trust Engineering is responsible for the technology vision and development of a complex stack that runs on every key interaction on the platform.

The Difference You Will Make:

As a senior technical individual contributor, you will partner closely with our leaders across the broader technical organization helping design, execute and deliver in a complex and collaborative roadmap of Trust engineering efforts that will require collaboration across many parts of the organization and many parts of Airbnb. Although you will be at one of our highest levels of seniority, all individual contributors at Airbnb are Software Engineers which means we expect you to be hands on and contribute code.

A Typical day:

Define and execute the long-term vision and strategy for the Trust Platform, driving the architectural direction for foundational systems that enable scalable, high-quality fraud, safety, and trust decisioning across Airbnb, and are broadly leveraged across tech organizations
Dive deep into Trust Platform components, build system and performance tooling, and identify cross-cutting opportunities to elevate technical quality, operational excellence, and developer delight.
Champion an AI-first engineering approach, using LLM-powered agents to generate and iterate on code while you focus on problem-solving, system design, and quality oversight.
Partner with technical leaders, product managers, operations, data scientists, and Trust defense & ML teams to define and drive platform capabilities, tackle evolving fraud threats, and deliver measurable business impact
Lead and mentor engineers across teams, raising the technical bar and developing the next generation of technical leaders within the trust engineering ecosystem.

Your Expertise:

12+ years of backend & platform engineering designing, building, and operating mission-critical distributed systems at scale.
BS, MS or Ph.D. in computer science or related field, or equivalent work experience
Proven experience guiding multi-year technical roadmaps: aligning long-term platform vision with day-to-day execution across multiple sub-teams, prototyping to iterate on ideas, and influencing without relying on formal authority.
Exceptional communication skills, equally effective white-boarding with senior ICs, partnering with cross-functional leads (Product, Design, Data Science), and presenting strategy to executives and the broader engineering community.
Obsessed with reliability: deep experience building and improving observability, SLOs, incident response, and resilience patterns (circuit breakers, graceful degradation, chaos testing) to keep mission-critical systems running at the highest bar.
Hands-on with modern languages (e.g., Kotlin/Java/Scala) and comfortable evaluating and introducing new technologies including AI-assisted development workflows (LLMs, code generation).
Experience building developer experience & tooling is a plus, with a mindset of treating internal developers as customers and championing self-service, documentation, and delightful DX.
Experience in the Trust and Risk domain is a plus.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

How We'll Take Care of You:

Pay Range

$248,000—$310,000 USD

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The Community You Will Join:

Providing world-class customer service for our community of guests and hosts is a critical mission at Airbnb. The Ambassador Routing & Channels (ARC) team sits within Airbnb Assistance Engineering and is responsible for powering intelligent, differentiated service experiences, ensuring every support request, across any channel, is addressed by the right expert at the right time. Our work directly drives faster resolutions, higher quality interactions, and exceptional customer satisfaction at scale.

The Difference You Will Make:

As a Staff GenAI Backend Engineer on the ARC team, you will drive meaningful impact across our core routing and differentiated service programs:

Lead engineering delivery on strategic programs that enable intelligent agent matching, personalized support experiences for high-value customers, and next-generation routing and communication channel capabilities.
Own and evolve core routing infrastructure, including decision engines, workflow orchestration, and routing rule management. Ensuring high availability, correctness, and scalability across millions of daily support interactions.
Drive consolidation of fragmented routing logic spread across multiple platforms and channels into a centralized, auditable, and maintainable system.
Collaborate cross-functionally with Product, Operations, Data Science, and partner engineering teams to align on priorities and deliver outcomes that improve the customer support experience.
Contribute to technical quality through design reviews, code reviews, and pragmatic architectural decision-making.
Play a critical role in building the team's technical depth by actively mentoring junior engineers, setting clear growth expectations, and driving a culture where engineers consistently level up.

A Typical Day:

Collaborate cross-functionally with product, design, engineering, and data science teams to develop backend systems and enhance AI prompt effectiveness for routing and differentiated service experiences.
Lead and contribute across the full development lifecycle: technical design, implementation, testing, experimentation, and production deployment.
Champion a culture of engineering excellence by role modeling best practices in design, code quality, and cross-functional collaboration, and creating an environment where engineers at all levels continuously grow.
Participate in on-call rotations, incident response, and post-mortems to ensure the reliability of routing infrastructure serving millions of Airbnb guests and hosts.
Engage in sprint planning, backlog grooming, and design doc sharing sessions to keep ARC's delivery on track.
Optimize system availability, performance, and scalability while pushing enhancements for improved efficiency across AI-driven routing workflows.
Collaborate with cross-regional engineering partners to align on shared routing capabilities and drive consistency across global support operations.

Your Expertise:

9+ years of software development experience in service-oriented architectures and backend development.
Expertise in workflow optimization and backend systems, with a focus on scalable and flexible architecture.
Expertise in designing and iterating on prompt engineering to fine-tune AI capabilities for AI/LLM-driven scenarios.
Expertise of RAG patterns, memory routing, and agent planning.
Proficiency in crafting backend systems focusing on technical quality, efficiency, and resilience.
Excellent collaboration and communication skills to work effectively across teams and domains.
Passion for agile development, system optimization, and team productivity enhancements.
Bachelor’s and/or Master’s/Ph.D. degree, preferably in Computer Science, or equivalent practical experience.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

How We'll Take Care of You:

Pay Range

$204,000—$255,000 USD

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The Community You Will Join:

Our web and API surfaces handle requests from guests and hosts alongside a growing volume of automated agents: AI assistants, crawlers, and scrapers. We build the systems that bring clarity to this traffic, combining in-house ML and vendor signals to decide in real time how to serve billions of daily requests. Anti-bot and anti-scraping detection is our most adversarial mandate, but the wider challenge is full traffic classification: building evaluation frameworks that tell legitimate automation apart from abusive actors, so high-stakes decisions hold up across the fleet.

The Difference You Will Make:

You will architect and maintain Airbnb’s end-to-end traffic classification ML systems, balancing high-performance model deployment with rigorous offline data pipelines. Success is measured by your ability to harden edge-traffic policies—targeting reduced bot-incident MTTM—and by establishing rigorous evaluation practices that ensure foundational signal accuracy and evasion-resistance across the fleet.

A Typical Day:

Own the complete lifecycle of traffic-scoring models, from problem framing to real-time deployment, managing the adversarial feedback loop to ensure high evasion-resistance and directly drive reductions in bot-incident MTTM.
Architect robust offline-to-online pipelines that produce certified source-of-truth datasets, establishing rigorous evaluation frameworks—such as stratified benchmarks and leakage-prevention checks—to ensure every model improvement is empirically measurable and defensible.
Execute model optimization within strict millisecond latency budgets at the internet edge, uniquely balancing inference costs against incremental value while maintaining fleet-wide fail-open behaviors.
Partner daily with security analysts, data platform engineers, and international infrastructure partners to integrate scoring intelligence into automated mitigation workflows, ensuring global consistency in traffic classification despite regional failovers or CDN updates.
Serve as the team’s machine learning authority, communicating complex model trade-offs to leadership and cross-functional teams to translate technical research into practical, scalable engineering guidance.

Your Expertise:

9+ years of applied experience in production ML, specifically within non-stationary, adversarial domains (e.g., traffic integrity, bot mitigation, or fraud) where you have managed the feedback loop against adaptive actors.
Demonstrated experience architecting scalable, offline-to-online data pipelines that produce certified source-of-truth datasets for low-latency inference systems.
Strong foundation in rigorous model evaluation, including metrics like ROC/AUC, precision/recall, and calibration, with an ability to communicate complex trade-offs to cross-functional stakeholders.
Experience with large-scale data engineering (warehouse-scale SQL) and feature engineering on high-volume event streams to build reliable, production-ready modeling pipelines.
Practical knowledge of internet edge infrastructure (e.g., CDN/load balancer behavior, HTTP/TLS signatures) and their role in verifying foundational signals.
Proven track record of cross-functional leadership, landing initiatives through shared datasets and consumer contracts while mentoring junior engineers on technical quality and design practices.
MS/PhD in a quantitative field (e.g., Statistics, ML) or equivalent deep engineering experience, with significant ownership of large-scale systems measuring evasion-resistance.
Preferred:
PhD in Statistics, Mathematics, Machine Learning, or a related quantitative discipline.
Advanced expertise in graph-based coordination or Sybil network detection methods for complex, distributed system analysis.
Deep experience with causal or econometric methods to model the business impact of false positives on legitimate user traffic.
Experience implementing Bayesian calibration techniques for handling adversarially-biased, sparse, or imbalanced datasets.
Familiarity with data governance practices and platform engineering, specifically managing the lifecycle of certified datasets and downstream consumer contracts.
Exposure to LLM agent tooling and benchmarking, with a focus on optimizing inference costs against latency and value trade-offs.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

How We'll Take Care of You:

Pay Range

$212,000—$265,000 USD

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The Community You Will Join:

Airbnb’s Business Technology (Biztech) organization sits at the heart of how we scale our internal operations to match the pace and ambition of our products. Within Biztech, the Finance Accounting Platform team owns the core finance accounting platform — the system that records, processes, and reports the financial lifecycle of every product Airbnb offers to the world.

As a Senior Platform Manager on this team, you will be embedded in a rich, cross-functional community spanning the full breadth of Airbnb’s business. You’ll partner daily with Product and Platform Managers across Payments, Trust, Guest & Host, Pricing, Insurance, Hotels, and Customer Service — as well as Finance stakeholders from Revenue Controllership, Treasury, Tax, Payments Legal, Consolidation, Collections, and Cash. You’ll work closely with Data Engineers and Oracle Applications teams to bring platform solutions to life, and collaborate with FP&A and Business Unit teams who depend on the data your platform produces.

This is a role for someone who thrives at the intersection of finance, product, and engineering — and who finds energy in being the connective tissue across a large, diverse, and highly capable community.

The Difference You Will Make:

You will be the strategic and operational owner of the finance accounting platform — the single point of accountability for shaping how it evolves to support Airbnb’s growing portfolio of product offerings.

Your impact will be felt across three dimensions:

Scaling the platform with Airbnb’s ambitions — You will define and drive the long-term roadmap for the finance accounting platform, ensuring it can scale to support new product lines, geographies, and business models. You will own prioritization across a high-volume platform funnel — balancing competing requests with clarity and structured decision-making — and continuously identify opportunities to optimize platform performance and reliability.

Bringing new products to life on the accounting platform — Every time Airbnb launches or evolves a product, there is an accounting story that needs to be told accurately and at scale. You will lead that effort end-to-end — from initial accounting impact assessment through solution design, engineering alignment, UAT, release coordination, and production normalization — translating complex product changes into well-designed accounting workflows that record product lifecycle financials to Oracle FAH GL.

Strengthening the financial foundation — You will help define and refine data pipeline monitoring controls, support month-end close processes, and partner with Finance stakeholders to automate manual operational workflows. Your work will directly improve the accuracy, timeliness, and reliability of financial data that flows across Airbnb’s Finance organization and beyond.

A Typical Day:

No two days look the same, but here’s a window into what you might be doing:

Syncing with a cross-functional Product Manager from the Payments or Hotels team to understand an upcoming product change and assess its downstream accounting implications
Reviewing a technical spec with Data Engineering to align on the implementation approach for a new accounting workflow feeding Oracle FAH
Running a UAT session with Revenue Controllership and Tax stakeholders to validate that a new product’s financial lifecycle is being recorded accurately before it goes to production
Pulling and analyzing ad hoc data using SQL to support a Finance or FP&A team working through a close question or business case
Triaging and prioritizing new requests coming into the platform funnel — aligning stakeholders on sequencing and tradeoffs against the broader roadmap
Reviewing data pipeline monitoring alerts and working with engineering to resolve a control gap before it impacts month-end close
Leading a working session with Treasury or Collections to map out an opportunity to automate a high-touch manual process
Drafting a platform update for a senior Finance stakeholder that translates a complex technical change into clear business impact

Your Expertise:

Accounting & Finance Domain

Subject matter expert in accounting principles and ASC 606 revenue recognition, with the ability to apply standards to complex, multi-product digital marketplace environments
Proven experience implementing end-to-end accounting workflows across quote-to-cash cycles, including reporting and reconciliation
Hands-on experience supporting B2C product workflows on finance platforms — ideally at a high-growth, high-transaction-volume technology company

Technical Depth

Solid SQL skills and proven ability to work with large, complex datasets — including writing performant queries against partitioned tables, aggregating high-cardinality transactional data, and troubleshooting data anomalies at scale
Deep understanding of big data principles — including distributed data processing, batch vs. streaming pipelines, data partitioning strategies, data lake vs. data warehouse architectures, and the tradeoffs between latency, throughput, and consistency at high volume
Strong grasp of transactional data characteristics — including event-driven data structures (bookings, cancellations, payments, refunds, adjustments), ACID properties, immutability of financial records, audit trail and lineage requirements, multi-currency and multi-entity data handling, and period-end cutoff logic
Familiarity with subledger to General Ledger data flows — understanding how product-level financial events are transformed, aggregated, and posted as journal entries, and how to validate accuracy across that chain
Experience working with or alongside Oracle FAH, General Ledger, or equivalent ERP platforms
Ability to engage with technical design documents and align with engineering teams on implementation specifications
Familiarity with data pipeline architecture and monitoring controls — including SLA management, data quality checks, alerting frameworks, and reconciliation workflows that ensure financial data integrity across the close cycle
Actively leverages AI tools and technologies to accelerate productivity, improve analytical workflows, and identify opportunities to automate repetitive processes

Platform & Product Management

6+ years of experience in platform management, product management, or technical program management with a strong finance and accounting data focus
Demonstrated ability to own and manage a complex, multi-stakeholder platform roadmap with a high volume of competing priorities
Proven track record of driving end-to-end delivery — from design and engineering through testing, release, and production normalization — in cross-functional environments
Experience operating in Agile and continuous delivery models; able to move with pace without sacrificing rigor or quality
Communication & Collaboration
Excellent written and verbal communication skills with the ability to modulate depth and style based on audience — from engineering spec reviews to Finance leadership briefings
Strong influencing skills and high EQ; proven ability to drive alignment across diverse, senior stakeholders without direct authority
Detail-oriented and highly analytical; comfortable structuring ambiguous problems and driving to clear outcomes
Proficiency with Google Workspace, Slack, Zoom, and modern collaboration tools

Education

Bachelor’s or Master’s degree in Computer Science, Information Systems, Accounting, Finance, or a related technical field

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

How We'll Take Care of You:

Pay Range

$179,000—$207,000 USD

3f:T25a9,

The Community You Will Join:

Airbnb, a leader in travel and hospitality, is on a mission to create a world where anyone can belong anywhere. We offer unique accommodations and experiences, crafted and curated by locals. As we expand into new marketplaces for in-person experiences and services, we are on the lookout for driven and innovative individuals to help shape our growth trajectory.

The Difference You Will Make:

Airbnb is seeking a Lead, Advanced Analytics, to support our Host Product teams. This individual will play a pivotal role in supporting strategic business and product initiatives through detailed data analysis, experimentation, statistical modeling, and the development of reporting tools and metrics. The individual will be instrumental in driving product decisions across the host product surfaces and funnels.

A Typical Day:

Work with large and complex data sets to solve a wide array of challenging problems using different analytical and statistical approaches.
Apply technical expertise with quantitative analysis, experimentation, data mining, forecasting and the presentation of data to identify trends and patterns that can inform decision-making.
Collaborate closely with Product, Engineering, Finance, Marketing, Operations, Data Science, Advanced Analytics, Data and Analytical Engineering, Capacity Planning and other cross-functional teams to provide actionable insights.
Design, execute, and analyze experiments to measure feature impact and guide product iterations. Leverage causal methods when traditional randomized trials aren’t available.
Design and build metrics / dimensions to monitor product and business performance.
Build sophisticated reporting and analytical tools that empower stakeholders to make data-driven decisions.
Present findings and recommendations to stakeholders, including senior leadership, in a clear and concise manner.
Stay up-to-date with the latest industry trends and advancements in quantitative and qualitative data analysis techniques.
Leverage AI to automate repetitive tasks and empower stakeholders.

Your Expertise:

6+ years of industry experience with a degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research).
Prior experience in an advanced analytics or product data science role.
Exceptional business acumen, strategic thinking skills, and the ability to conduct rigorous analysis and make informed judgments.
Excellent communication skills, capable of engaging with a variety of stakeholders and conveying complex concepts in an accessible manner.
Proven stakeholder management skills, with the ability to collaborate and influence across functions.
Experience partnering with product teams to drive action and providing expertise and direction on analytics, data science, experimental design, and measurement.
Experience in analysis of A|B experiments and statistical data analysis.
Experience designing and building metrics, from conception to building prototypes with data pipelines.
Strong expertise in at least one programming language (Python or R) and SQL.
Experience with AI-assisted analytics (Claude, ChatGPT, etc).
An agile, growth-minded approach, demonstrated through a history of driving projects from ideation to impact.

Your Location:

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

How We'll Take Care of You:

Pay Range

$164,000—$191,000 USD

40:T29af,

The Community You Will Join:

Airbnb creates opportunities for millions of hosts to build a business, develop connections with guests and hosts, and positively impact local communities.

The strength of the global Host community sets Airbnb apart. We keep hosts at the center of everything we do.

The Airbnb Community team treats hosts as partners by fostering connection, supporting their development and success, and incorporating their feedback in our product and policies.

The Difference You Will Make:

The Senior Host Development Lead is an experienced leader who will drive the Community incentives and recognition strategy that shapes communications, education and engagement to accelerate host growth across their lifecycle.

This role requires a balance of leadership and operational excellence to build and optimize programs that incentivize our hosts to grow through recognition and education. You will work with leadership and cross-functional partners to set strategy and evolve programs like Superhost and new programs along the host lifecycle. You will partner in the operation and continuous optimization of these programs, using data and host feedback to ensure they are inclusive and globally scalable. Initiatives may include qualification criteria, recognition milestones, benefits programs, engagement or education to incentivize actions —designed as a system to drive meaningful growth and loyalty with hosts.

A Typical Day:

Lead the strategy of Airbnb’s host community incentives, recognition and benefits programs to drive meaningful host growth, positive sentiment, and loyalty with hosts.
Design and implement initiatives that deepen host quality, educate hosts on actions to strengthen their businesses, drive retention, and motivate our best hosts.
Cultivate strong cross-functional relationships (Product, Marketing, Data Science, Policy, Design, Customer Support, Community, Supply) to represent the host perspective and ensure incentive and education systems scale globally while adapting to local cultural contexts.
Drive – in partnership with Product Marketing and Business – the ongoing evolution of the Superhost program, ensuring it remains an exemplar of business impact, quality, and host recognition.
Incubate and test incentive and recognition programs for new lines of business, such as Experiences and Services.
Define program goals and optimize program effectiveness by aligning to OKRs (Objectives and key results) and continuously iterating based on data-driven insights and host feedback.
Partner in end-to-end operational execution of host incentive and recognition— scoping work, securing stakeholder alignment and financial viability, managing vendors, overseeing operational excellence, and delivering measurable business impact on time and on budget.
Provide clear and compelling communication of program strategy, performance, and impact to cross-functional partners and senior/executive leadership.
Partner with production and marketing teams to deliver high-quality, on-brand programs—including recognition campaigns, benefit frameworks, badging, incentive systems, requirements policies, and supporting education.
Advocate for and implement creative approaches to incentive design, balancing strategic rigor with innovative, engaging solutions.
Mentor and support junior team members, fostering a culture of excellence, inclusion, and collaboration.

Your Expertise:

Senior leader with 12+ years of experience in incentive and loyalty programs, Strategy, Marketing, B2B education, or a proven track record of designing and scaling loyalty/rewards systems that drive engagement, behavior change, and measurable business results.
Strategic thinker able to zoom out to design holistic frameworks and zoom in to ensure every detail is thoughtfully executed.
Strong data and analytics acumen, including financial literacy, with experience using insights to optimize programs and demonstrate impact.
Exceptional communicator, skilled at engaging diverse audiences including executive leadership and external partners.
Adept at navigating ambiguity, influencing key partners, and aligning teams around clear priorities.
Demonstrated success managing operationally complex programs in a global, matrixed environment.
Experience designing inclusive programs with cultural sensitivity for diverse, global audiences.
Experience and curiosity using LLMs/Generative AI to deepen research, accelerate work, and create prototypes.
Deep connection to Airbnb’s mission and a passion for fostering Connection and Belonging.

Your Location:

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Pay Range

$192,000—$240,000 USD

41:T2af8,

The Community You Will Join:

The Procurement team at Airbnb manages the source-to-pay processes including Accounts Payable, Travel and Expense, and the Contingent Workforce program. Procurement Innovation is a pillar within Procurement overseeing procurement tools, processes, reporting, and AI.
We are a collaborative, forward-thinking team that embraces an AI-first mindset — leveraging technology, automation, and data to simplify processes and unlock new efficiencies. Guided by Airbnb’s mission to create a world where anyone can belong, we focus on delivering value through curiosity, creativity, and integrity.
Your role will involve close collaboration with key cross-functional partners, including Finance Technology Group, Procurement Operation, Third-Party Security, and various other business units. Together, we will ensure the efficient management of our programs and create an environment of collaboration, innovation, and inclusivity.
Our focus on robust onboarding, monitoring, and promoting a great supplier experience will be at the forefront of everything you do. Join us and be part of a team that is making a positive impact in the world of procurement.

The Difference You Will Make:

In this exciting role, you will have responsibility to manage the supplier onboarding process, including the management of the tools, orchestration, and support the cross-function teams involved in onboarding operations to smoothly onboard third-party suppliers into the Airbnb financial system
You will also provide in-depth knowledge and optimization of supplier programs at Airbnb including maintaining effective supplier risk oversight measures, and establishing critical supplier programs in tandem with our Sourcing team.
In this role, we will measure your impact by developing process improvement recommendations based on your deep understanding of current procurement practices. You will enhance the supplier experience by executing transformational initiatives, aligning it with stakeholders' business needs while mitigating risk for Airbnb.

A Typical Day:

Oversee and maintain supplier onboarding programs, ensuring the process meets the business and commercial needs of the organization.
Enrich the supplier experience by executing transformational initiatives that anticipate emerging supplier needs and deliver innovative solutions, aligning with stakeholders' business needs while mitigating risk for Airbnb.
Monitor supplier compliance to document operational health and improvements; communicate progress, barriers, risks, and benefits to appropriate business and management levels.
Collaborate with various teams to understand the requirements of the supplier risk management program and identify opportunities for system and operational enhancements.
Manage project execution and tool implementation, providing detailed subject matter advice in the development of deliverables.
Provide expertise in the areas of source-to-pay, supplier risk management, regulatory assessment, procurement technology, and overall procurement transformation functions.

Your Expertise:

Degree or advanced degree in business, finance, supply chain or related fields.
8+ years of experience managing procurement programs and/or leading preferred supplier programs
Experience managing supplier onboarding and risk management tools and processes, with expertise in implementing enterprise-wide systems.
Experience using data, automation, or AI tools to support decision-making.
Skilled in building relationships in a cross-functional environment and proven success in influencing stakeholders at all levels.
Highly analytical, with strong problem-solving skills and a data-driven approach to decision-making.
Excellent communication and interpersonal skills, both written and oral, with the ability to influence up, down, and across the organization.
Self-motivated, reliable, and detail-oriented, capable of managing multiple tasks efficiently with minimal supervision.

Your Location:

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

How We'll Take Care of You:

Pay Range

$102,000—$120,000 USD

42:T1f5d,

The Community You Will Join:

The Host Pricing & Settings team builds the platform and tools that help hosts run their business — with pricing strategies informed by market intelligence, comparable listings, and demand signals. We partner with Search, Listings, Tax, and Payments to ensure our guidance is accurate, timely, and trusted.

Behind every pricing recommendation is a sophisticated ML system undergoing a fundamental rearchitecture. Our north star: a serving infrastructure where training, inference, and evaluation are consistent by design — features from a centralized store, model composition in one place, and backfills available on demand so data scientists and MLEs can evaluate candidates in days, not weeks.

The Difference You Will Make:

As a senior technical individual contributor, you will own the technical strategy for the full Modeling → ML Serving → API interface across the Host Pricing org. Although you will be at one of our highest levels of seniority, all individual contributors at Airbnb are Software Engineers — you are expected to be hands-on and contribute code.

Define the architecture and contracts governing how models move from development to production — feature store design, model schema management, online/offline inference consistency, and multi-version support.
Lead the buildout of a unified serving stack that eliminates per-model one-off implementations and gives data scientists a turnkey path from training to production.
Architect backfill and evaluation infrastructure so the modeling team can simulate production inference over historical data in days, not weeks.
Establish domain contracts between Modeling and Serving so each team can move independently with clear, enforced interfaces.

A Typical Day:

Review and evolve the ML serving architecture — making tradeoff calls on feature pipeline design, model composition, and API interfaces.
Write and review code for feature engineering jobs, feature store configurations, and serving service endpoints.
Partner with Data Science, MLE, MLI and core Pricing & Availability systems BE teams to define artifact handoffs and integration contracts.
Drive milestone planning across the Host Pricing & Settings org, sequencing work to deliver value incrementally.
Mentor engineers through design reviews and hands-on pairing on the hardest infrastructure problems.

Your Expertise:

12+ years in backend or platform engineering, with substantial experience building production ML systems or data-intensive infrastructure.
Strong programming skills in Java, Kotlin, Scala, and/or Python.
Deep understanding of ML systems design: feature stores, training/serving consistency, model versioning, and online/offline inference pipelines.
Experience with high-scale batch and real-time data pipelines (Spark, Airflow, Kafka, or equivalent), including point-in-time correctness for backfills.
Expertise with architectural patterns of large, high-scale applications — well-designed APIs, efficient data contracts, multi-tenant serving infrastructure.
Proven ability to lead cross-team technical initiatives spanning ML and platform engineering.

Preferred Qualifications:

Feature Store Depth: Production experience with Chronon, Tecton, Feast, or equivalent — including online/offline consistency and backfill automation.
Model Serving Infrastructure: Experience with model schema management, multi-version support, and model composition frameworks.
Domain Contract Design: Track record defining and enforcing technical contracts between ML modeling, MLI, serving teams and/or product surfaces.
Evaluation Velocity: Measurable impact improving the speed at which ML teams evaluate candidate models and ship to production.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.

Equal Employment Opportunity:

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The Community You Will Join:

Airbnb's mission is to create a world where people can Belong Anywhere. As we grow to achieve that mission, we're looking to add a technical, hands-on, and mission-driven Senior Manager of Technical Program Management (TPM) for the Infrastructure team to lead AI Platforms initiatives spanning Search Relevance, Machine Learning Infrastructure (MLI), and Search Knowledge Infrastructure (SKI). This person will partner with our engineering & product teams to build/enhance data-driven decision making across multiple areas in Airbnb. They will partner closely with senior ICs and engineering directors across Airbnb on processes, strategy and execution.

In this role, you will collaborate closely with the Machine Learning (ML) engineers, infrastructure engineers and product managers from across Airbnb to develop holistic solutions that ensure a vibrant and equitable marketplace.

The Search Relevance, Machine Learning Infrastructure (MLI), and Search Knowledge Infrastructure (SKI) teams power the ranking, recommendations, model infrastructure, and search intelligence capabilities that make up a core part of Airbnb's AI Platforms, including: Search Ranking for Stays, Experiences, and Services, Home Page Recommendations, Search Bar AutoSuggest and Autocomplete, Marketing Technology, and the ML infrastructure and platform capabilities that support them. The team also creates the fabric for personalization and the underlying model infrastructure, used both on and off platform for Airbnb. We collaborate with many teams including Search Infrastructure, Guest and Host Experiences, MDX, Marketing, CS, and Trust, and many more.

We are looking for a candidate with a robust technical background who deeply understands the problem space, drives requirements, and leverages their AI/ML expertise to resolve strategic challenges that align with Airbnb’s larger goals.

The Difference You Will Make:

A Typical Day:

Shape and influence the technical direction of projects, ensuring we meet stakeholder needs while maintaining high-quality standards. Rapidly prototype and validate project ideas through iterative development cycles, adapting as necessary based on insights and data.
Balance broad, outcome-driven thinking with attention to critical details, exercising sound judgment to prioritize where deep focus is necessary to ensure successful execution.
Define and secure stakeholder alignment on clear, measurable success criteria to accelerate AI initiatives. Regularly assess risks and opportunities, and devise proactive mitigation strategies to maintain momentum and project success.
Maintain transparent and effective communication channels to keep stakeholders informed of progress, developments, and challenges.
Expertly present outcomes and updates to senior leadership, clearly and comprehensively articulating trade-offs, risks, and emerging opportunities.

Your Expertise:

13+ years in technical program management function, with at least 8 years of experience managing a team of TPMs, creating a culture of inclusiveness and sustainability
Demonstrated experience in search relevance, natural language search, and recommendation systems. Experience with applying GenAI/LLM technologies on search is a plus.
Demonstrated ability to work through ambiguity to detailed solutions. You can take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish-line.
Self-motivated, proactive and proven ability to adapt well and work with teams having different operating cadences.
Sound business judgment, a proven ability to influence others, strong analytical skills, and a track record of taking ownership, leading data driven analyses, and influencing results
Experience with ML models, LLMs, LRMs, feature development, model testing and resource management to support the development of AI-powered product experiences.
Familiar with A/B testing, incremental delivery and deployment.
Ability to ramp up quickly and learn new technologies with minimal lag time.
Excellent written and oral business communication and people skills, with the ability to influence stakeholders.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

How We'll Take Care of You:

Pay Range

$232,000—$282,000 USD

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The Community You Will Join:

The Senior Principal, Competitive Intelligence will report to the Director, Product & Performance within Strategic Finance & Analytics. Airbnb is looking for a unique individual that can blend art and science to evaluate our evolving competitive landscape. This team is responsible for understanding the market across geographics and product offerings, building evaluation criteria and metrics, and delivering clear insights to leaders across the company.

The Difference You Will Make:

The individual will serve as the company's go-to authority on the competitive landscape, including current and future competitors, adjacent marketplaces, the travel industry at large and macroeconomic trends. They will partner with technical and business operating teams to synthesize competitive signals into clear, actionable narratives that inform executive decision-making at the highest levels of the company.

The ideal candidate brings a combination of sharp analytical instincts, business acumen, and the ability to distill complex information into crisp executive-ready stories. They are a self-starter who is comfortable operating with ambiguity, thrives in a fast-paced environment, and relishes the opportunity to own a critical capability from end to end. This person will have a high degree of visibility with senior leadership, including Executive and VP leaders across Finance, Product, Marketing and Business functions.

A Typical Day:

Competitive Monitoring: Develop and manage regular reporting to review key metrics across marketplace and product; track developing news and industry trends; lead monthly leadership insights forum
Strategic Deep Dives: Partner with key stakeholders across Supply, Global Markets, Product, and Marketing to conduct deep dives that will inform key decisions
Data Strategy: Lead the competitive intelligence data strategy — evaluate data required to achieve key growth initiatives and potential data sources; own relationships with external data providers and research vendors
Cross-Functional Enablement: Ensure competitive insights and datasets are accessible and actionable for XFN teams; partner with Engineering and Data teams to deliver reliable reporting infrastructure

Your Expertise:

12+ years of relevant business and insights experience. Ideally you have a mix of finance and analytics, management consulting, investment banking, and/or business operations.
AI proficient or able to become AI proficient (Claude or Gemini).
Ability to work and influence cross-functionally. You will need to partner across internal and external partners - proactively facilitating connections between teams
Strong communication skills with audiences at various levels. You enjoy working with fragmented and synthesizing it into a story with recommendations
Advanced presentation skills (Google Docs, Keynote, Excel)

Your Location:

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

How We'll Take Care of You:

Pay Range

$204,000—$245,000 USD

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The Community You Will Join:

The Difference You Will Make:

A Typical day:

Define and execute on the long-term ML technical vision and strategy for the Trust organization, identifying key investments, architecting scalable solutions, and championing best practices that advance the state-of-the-art in production ML systems.
Serve as a technical leader and mentor to other ML and software engineers across the organization, providing guidance on complex architectural and modeling challenges, and raising the overall technical bar.
Drive and deliver large-scale, multi-quarter ML initiatives that span multiple teams, influencing roadmaps and ensuring alignment between platform and product
Work with large scale structured and unstructured data, build and continuously improve cutting edge Machine Learning models for Airbnb product, business and operational use cases.
Work collaboratively with cross-functional partners including software engineers, product managers, operations and data scientists, identify opportunities for business impact, understand, refine, and prioritize requirements for machine learning models, drive engineering decisions, and quantify impact.
Work closely with other trust defense and platform teams to tackle the changing landscape of fraud attacks.
Hands-on develop, productionize, and operate Machine Learning models and pipelines at scale, including both batch and real-time use cases.
Examples include: Anomaly detection models, ML models for continuous risk evaluation, Multimodality and Agentic AI

Your Expertise:

12+ years of industry experience in applied Machine Learning
2-3+ years working with LLMs and novel GenAI technologies. Proficiency and proven experience on Agentic AI (frameworks, orchestration, architecture and productionization).
A Bachelor’s, Master’s or PhD in CS/ML or related field
Strong programming (Scala / Python / Java/ C++ or equivalent) and data engineering skills
Deep understanding of Machine Learning best practices (eg. training/serving skew minimization, A/B test, feature engineering, feature/model selection), algorithms (eg. gradient boosted trees, neural networks/deep learning, optimization) and domains (eg. genAI, Agentic AI, natural language processing, computer vision, personalization and recommendation, anomaly detection)
Experience with these technologies: AgenticAI, Tensorflow, PyTorch, Kubernetes,
Industry experience building end-to-end Machine Learning and Agentic infrastructure and/or building and productionizing Machine Learning models
Exposure to architectural patterns of a large, high-scale software applications (e.g., well-designed APIs, high volume data pipelines, efficient algorithms, models)
Experience with test driven development, familiar with A/B testing, incremental delivery and deployment.
Experience with the Trust and Risk domain is a plus.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

How We'll Take Care of You:

Pay Range

$244,000—$305,000 USD

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The Community You Will Join:

Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on.

The Difference You Will Make:

Airbnb has always been about where you stay. Guest Services is about everything that makes a trip more convenient and special once you're there. A private chef cooking dinner in your home. A massage after a day of hiking. A photographer to capture the trip. Groceries waiting when you land, a ride from the airport, your bags stored between checkout and your flight, a car to explore beyond city limits. As Product Manager, Guest Services, you will help build an entirely new business line and a new reason for millions of guests to open Airbnb.

This is a rare opportunity to work on a genuine zero-to-one bet inside a company at global scale. The categories are still being defined, the playbook is still being written, and the ceiling is enormous: every trip is a chance to add a service, and every service is a chance to deepen why guests choose Airbnb. You'll partner closely with the teams building the supply side (hosts and partners), along with engineering, design, data science, and operations, to grow new categories from first bookings into thriving marketplaces.

A Typical Day:

Define the product vision, strategy, and roadmap for how guests discover, book, and enjoy services—from the first impression to the moment the chef arrives or the car is dropped off.
Ship and iterate fast. Prototype and partner with engineering and design to build, launch experiments, read the results, and decide what to double down on and what to kill.
Live in the data. Define the metrics that matter, like conversion, attach rate, repeat booking, guest satisfaction, and use them to find where guests drop off and where the biggest opportunities are.
Obsess over the guest. Talk to guests, read the reviews and support tickets, take the bookings yourself. Bring the real, unfiltered voice of the guest into every prioritization conversation.
Balance both sides of the marketplace. Partner with the supply and operations teams building the provider side, so that what's great for guests is also sustainable for the hosts and partners delivering the service.
Drive clarity across orgs. Bring engineering, design, marketing, ops, legal, and leadership along with a clear strategy.

Your Expertise:

10+ years of consumer product management experience.
Track record of taking 0→1 product ideas through incubation, piloting, and graduation to scaled products — at a consumer internet company, marketplace, or equivalent.
Experienced builder: Ability to prototype using the latest AI tools to prove hypotheses and get user feedback quickly
Strong business acumen: Ability to rapidly assess business viability, size opportunities, and translate loosely-defined hypotheses into testable MVP scopes.
Comfort operating in ambiguity: Ability to structure new problem spaces into actionable roadmaps with minimal process.
Experience managing multiple workstreams with competing priorities and tight timelines.
Excellent cross-functional collaboration and communication skills across business, partnerships, engineering, design, and data science.
Experience developing product narratives and working with marketing and communications to bring new offerings to market.
Comfortable doing hands-on individual contributor product work and mastering the details in a scrappy environment.

Your Location:

Due to the nature of this position, there is a strong preference for the successful applicant to be based in San Francisco, CA, Seattle, WA or New York, NY to be able to conduct their work. We ask that you are able to work Pacific Time Zone work hours as needed. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

How We'll Take Care of You:

Pay Range

$232,000—$282,000 USD

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The Community You Will Join:

Airbnb is redefining the world's approach to accommodation and travel. We are creating highly local, personal and authentic experiences for our host and guest community around the world. Our platform connects millions of people a year and furthers our mission to create a world where anyone can belong anywhere.

To power the global Airbnb community, we are building a world-class payments platform - one that currently supports 191 countries, 63 currencies, connects dozens of payment providers and banks, and processes billions of dollars per year for all of Airbnb’s business units. As the platform grows, we’ll be adding new payment partners, establishing licensed payments companies around the world, and building innovative payment experiences and financial products for our guests and hosts. Our goal? To create a future where transparent, simple, and familiar payment solutions can empower people, entrepreneurs and communities on our global marketplace.

The Difference You Will Make:

Airbnb is seeking an experienced and strategic Payment Partnerships Manager to drive the vision, execution, and ongoing performance of our partner network supporting how we pay out to our global host community across 200+ markets. Reporting to the Head of Payment Partnerships, this role is pivotal in managing the partnerships that ensure our hosts are paid reliably, efficiently, compliantly and in alignment with our growth and platform goals.

You will lead business development, deal negotiation, and strategic relationship management for a portfolio of high-value payment partners. With a focus on impact and long-term alignment, you'll help craft our partner landscape, structure and renegotiate commercial agreements, and serve as a critical voice in expanding and optimizing how payments to hosts are enabled around the world.

A Typical Day:

Strategic Partner Leadership

Define and evolve our payout partner strategy in collaboration with the broader Payments, Product, Compliance and Finance teams to ensure coverage, performance, and alignment with Airbnb’s strategic and financial goals.
Identify the right partners in each market, structure new deals, and renegotiate existing relationships to optimize for cost, reliability, reach, and innovation.
Drive global deal execution for payouts—developing commercial structures, navigating regional regulatory constraints, and shaping contracts to meet Airbnb’s evolving needs.

Relationship Management & Performance

Own and cultivate high-impact relationships with financial institutions, payment processors, banks, and other key partners, managing executive-level engagement to ensure Airbnb is a priority client.
Monitor partner performance rigorously, identify gaps or opportunities, and lead cross-functional efforts to address issues or evolve terms.
Lead strategic business reviews and act as the point of escalation and problem resolution for performance or operational misalignment.

Global Payments Strategy & Influence

Assist in the ongoing scaling of Airbnb’s payout infrastructure—ensuring that partner decisions reflect regional needs, market conditions, cost structures, and regulatory environments.
Partner cross-functionally with Legal, Treasury, Risk, Product, Engineering, and Global Operations to align execution with global strategy.
Stay ahead of industry and macroeconomic changes affecting international payments and proactively bring forward opportunities and risk mitigation strategies.

Your Expertise:

10+ years of experience in the payments or fintech industry, with at least 8 years in strategic partnerships, business development, or enterprise account management.
Demonstrated success in owning commercial negotiations and managing multi-million dollar partnerships that balance customer experience, innovation, and financial return.
Proven ability to craft and execute partner strategies that result in measurable business growth and process improvement.
Deep knowledge of global payment methods, financial products, and cross-border payout solutions.
Understanding of payments cost structure (e.g., interchange, chargebacks, FX, treasury flow), and experience optimizing it through partner levers.
Experience in resolving partner conflicts or escalations, ideally across multiple markets or regulatory contexts.
International payments experience, especially in marketplace or platform models.
Experience in platform organizations advising internal stakeholders on partner enablement strategy.
Experience working with regulators or regulated partners in cross-border payout environments.
MBA or equivalent advanced degree is a plus.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb Payments, Inc. (a subsidiary of Airbnb, Inc.) is a registered entity. Approved remote states include: Alabama, California, Colorado, Florida, Georgia, Illinois, Maryland, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, and Washington. This list is continuously evolving, so please check back with us if the state you live in is excluded. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

How We'll Take Care of You:

Pay Range

$168,000—$210,000 USD

48:T2ace,

The Community You Will Join:

The Relevance and Personalization team at Airbnb is responsible for search and recommendation across the entire Airbnb digital platform. In this role you'll focus on query intelligence, the front door of search working on critical, impactful projects that turn what a guest types, taps, or says into a precise understanding of their intent, spanning autocomplete and smart compose, query tagging, query expansion, and intent modeling across Stays, Experiences, and Services.

The Difference You Will Make:

Query understanding is where every search begins, and it directly shapes retrieval, ranking, and ultimately the perfect match between guests and hosts. We build cutting-edge AI technologies across the end-to-end search ranking product stack w.r.t. data pipelines, feature and model innovations, serving and experimentation efficiency, leveraging rich signals from various types of data (structured, sequential, image, text, etc) and increasingly large language models at Airbnb. You'll build the models that parse free-form and natural-language multimodal queries, extract entities and location context, classify intent, and anticipate what guests want before they finish typing. We collaborate closely with teams across Airbnb to develop the ranking solutions and support a healthy marketplace for hosts and guests to further Airbnb's mission of creating a world where people can Belong Anywhere. Some past publications from the team can be found here: https://sites.google.com/view/airbnb-relevance-publications/home

A Typical Day:

Work with large scale structured and unstructured data, build and continuously improve cutting edge Machine Learning models for Airbnb product, business and operational use cases, with a focus on query understanding.
Develop query understanding capabilities — autocomplete and smart compose, query tagging (sequence tagging / NER), query expansion, and query/user intent modeling — and natural-language ("search in your own words") search experiences powered by modern NLP and LLMs.
Work collaboratively with cross-functional partners including software engineers, product managers, operations and data scientists, identify opportunities for business impact, understand, refine, and prioritize requirements for machine learning models, drive engineering decisions, and quantify impact.
Hands-on develop, productionize, and operate Machine Learning models and pipelines at scale, including both batch and real-time use cases.
Leverage third-party and in-house Machine Learning tools & infrastructure to develop reusable, highly differentiating and high-performing Machine Learning systems, enable fast model development, low-latency serving and ease of model quality upkeep.
Example projects include: smart compose and language generation for search, LLM-based sequence taggers, LLM-driven query/location expansion, intent classification, and user-intent sequence modeling.

Your Expertise:

5+ years of industry experience in applied Machine Learning, inclusive MS or PhD in relevant fields.
Strong programming (Scala / Python / Java / C++ or equivalent) and data engineering skills.
Deep understanding of Machine Learning best practices (eg. training/serving skew minimization, A/B test, feature engineering, feature/model selection), algorithms (eg. neural networks/deep learning, optimization) and domains (eg. natural language processing, personalization, search and recommendation, marketplace optimization).
Experience with 3 or more of these technologies: Tensorflow, PyTorch, Kubernetes, Spark, Airflow (or equivalent), Kafka (or equivalent), data warehouse (eg. Hive).
Industry experience building end-to-end Machine Learning models.
Experience applying large language models and modern NLP — e.g., sequence tagging/NER, text generation, intent classification, or embedding/representation learning.
Familiarity with building natural-language, AI-native and agentic search experiences is a plus.
Exposure to architectural patterns of large, high-scale software applications (e.g., well-designed APIs, high volume data pipelines, efficient algorithms, models).

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

How We'll Take Care of You:

Pay Range

$200,000—$235,000 USD

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The Community You Will Join:

We connect Airbnb’s community with the right information, in the right place, at the right time. We tailor Messaging & Notifications so hosts on Airbnb can streamline their operations, and travelers get just the information they need to enjoy their stay worry-free. Additionally, we are building new connections within our community to help enrich the experience of hosting & traveling on Airbnb: easing the process of hosting, and adding meaning to our guest’s trips.

The data team utilizes industry-leading tools, builds scalable data systems and applies cutting-edge ML models to provide insights and empower all products in the Communication and Connectivity (CnC) organization.

The Difference You Will Make:

At CnC, data is foundational to our organization’s success.This role will lead key initiatives to design and build large-scale, distributed data systems - both batch and real-time processing. The data will power machine learning models and unlock new product features. You’ll be at the center of cross-functional collaboration, bridging backend, frontend/client, and machine learning engineering teams.

CnC is applying GenAI and large language models (LLMs) to power products that enhance the Airbnb experience in various surfaces including highly used ones like Messaging. We're building a robust ML platform to power our product ambitions.

A Typical Day:

Shape the team’s long-term vision and roadmap in close collaboration with cross-functional partners across Airbnb
Build strong relationships with partner engineering teams, including backend, client, data science, analytics, and ML, to drive aligned and impactful outcomes
Design, develop, and maintain reliable, scalable data pipelines - both batch and real-time - that collect, process, and serve data from diverse sources across Airbnb
Implement robust offline and online feature building processes to enable faster production of ML products
Architect and build ML infra and optimize for performance, scalability, and cost-effectiveness
Mentor and develop engineers on the team, while also contributing to and influencing the broader data engineering community at Airbnb

Your Expertise:

9+ years of relevant industry experience with a Bachelor’s and/or Master’s degree in CS/EE, or equivalent experience, or 6+ years of experience with a PhD
Strong CS fundamentals, and knowledge of architecture and common design patterns
You’re passionate about being in a product-focused environment where everyone cares deeply about customer impact
You have experience of running data processing pipelines in production using distributed data processing frameworks like Apache Spark or Flink
Experience collaborating with client, backend, ml, analytics teams, product and business partners
Effectively work across team boundaries to establish overarching data architecture, data flow, and provide guidance to individual teams
Experience working on/with end-to-end Machine Learning products
Excellent communication skills, both written and verbal

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

How We'll Take Care of You:

Pay Range

$204,000—$255,000 USD

4a:T4f4e,

About the Team

The Talent Systems team within BizTech is the trusted technology partner to Employee Experience, Recruiting, Payroll, Procurement, Legal, and Privacy teams across Airbnb’s global operations. Driven by the philosophy of “High Tech, Human Touch,” we design and implement technology that meets both business objectives and employee needs: building robust frameworks that support the full employee journey, delivering AI-enabled self-service tools, and playing a key role in payroll management and benefits enrollment.

We own and operate a portfolio of 300+ production integrations and custom applications spanning payroll processors, benefits carriers, identity providers, compliance vendors, and internal platforms, with Workday at the center. We are also building the agentic layer on top of that portfolio: an Airbnb-owned Workday MCP server and AI assistant plugins that let employees and managers act on HR data directly from the tools they already use. You will partner closely with our Systems Architect, HR Centers of Excellence, IT Security, Finance, and external vendors to deliver enterprise-grade integrations and AI-enabled tooling that power Airbnb’s global HR technology ecosystem.

The Difference You Will Make

As a Staff Workday Integration Engineer, you are the technical authority for the integration initiatives that BizTech and Airbnb depend on. You will define our integration strategy and technical roadmap, set the architectural standards other engineers build against, and own the engineering of the Workday MCP and agentic integrations that are reshaping how employees interact with HR processes.

This is a hands-on builder role. You will personally write integration logic, own production reliability, and make the architectural decisions that keep HR data flowing correctly across our global employee population. You will drive touchless automation, reduce manual intervention, and ensure compliance across multiple jurisdictions. Your work directly impacts how thousands of Airbnb employees experience their payroll, benefits, time tracking, and HR processes.

You work alongside a Systems Architect who owns Talent Systems business process architecture, functional design, and the capability roadmap. You need enough functional fluency to build integrations and AI tools that are correct, and the engineering depth to make them reliable. As a Staff-level engineer, you will think 12+ months ahead, proactively surface systemic gaps, mentor the engineers around you, and establish patterns adopted across the Talent Systems team.

What You’ll Own

Integration Architecture & Technical Strategy

Define and own Airbnb’s Workday integration architecture standards, patterns, and governance frameworks
Lead architectural decisions for complex, high-risk integration initiatives, including global rollouts, payroll runs, benefits open enrollment, and system migrations
Evaluate and advise on build-vs-buy decisions, Workday-native-vs-middleware trade-offs, and long-term integration platform strategy
Establish reusable integration design patterns, error handling and retry frameworks, and observability standards adopted team-wide
Anticipate platform evolution and architect integrations that accommodate Workday’s semi-annual releases with minimal rework
Identify and remediate technical debt across the integration landscape: functionality, performance, error handling, and scalability

Core Workday Integration Development

Architect, design, build, and maintain complex inbound and outbound integrations using Workday Studio, Core Connectors, EIBs, Document Transforms, and RaaS API endpoints
Develop integrations against Workday Web Services (WWS): WSDL interpretation, web service versioning, request/response handling for SOAP and REST
Own design and delivery of high-volume integration scenarios: payroll runs, benefits open enrollment, global workforce changes, and multi-country rollouts
Own Workday payroll interfaces (PECI, PICOF) and their interaction with third-party payroll providers
Build and maintain advanced Custom Reports and Calculated Fields for integration and AI-tool consumption
Work within the Business Process Framework, understanding how process events trigger integration flows
Build and maintain Workday Extend applications (data models, business logic, UI pages, Extend REST APIs) when Extend is the right tool versus Studio, EIB, or middleware; Extend adoption strategy and SME ownership sit with the Systems Architect
Apply Workday Orchestrate for multi-system workflow coordination where it fits
Manage the integration portfolio across Workday’s semi-annual release cycle: assess release notes, lead sandbox testing, deploy to production with rigorous change controls

AI & Agentic Integration

Own the engineering of Airbnb’s Workday MCP server and its tool surface: tool design, per-user OAuth 2.0 authorization, human-in-the-loop gates on write actions, idempotent write contracts, rate and volume guardrails, and audit logging
Design and build agentic integrations that let AI assistant plugins and other enterprise LLM tooling read from and act on Workday safely, with permissions resolved as the authenticated user and no shared service-account fallback for user-attributable actions
Co-own the Talent Systems AI architecture and governance framework with the Systems Architect: how agentic tools, Workday-native AI, and enterprise LLM capabilities interconnect, and the guardrails that govern their adoption
Evaluate Workday-native agentic capabilities (Agent Ready Tools, MCP Explorer, Workday Agents) and emerging HR AI platforms; provide structured build-vs-buy-vs-configure analysis
Translate business use cases into AI tool architectures that are operationally feasible, permission-safe, and measurable
Instrument AI tooling for usage and cost (per-tool call metrics) to inform Workday platform entitlement and licensing decisions

Production Reliability, Security & Platform Governance

Drive operational excellence across the integration portfolio: SLAs, prioritization, and escalation handling
Own SLAs for the most critical integrations and AI tools; establish monitoring, alerting, reconciliation, and runbook standards that raise the bar across the team
Drive root cause analysis on integration failures and implement preventative controls
Own security, compliance, and governance from the integration and engineering perspective: PII handling, audit controls, and data reconciliation strategies that meet GDPR, SOC 2, SOX, and applicable data privacy requirements for HR data flows
Enforce authentication and transport security across all integration surfaces: OAuth 2.0 (including user-context flows), SAML, and secure file transfer (PGP, SFTP)
Assess system impacts and risks when introducing new integrations, AI tools, or platform changes, and communicate them clearly before promotion to production
Own tenant deployment strategy: sandbox-to-production promotion, Git-based version control of integration and Extend artifacts, CI-friendly testing, and rollback planning

HR Technology & Functional Fluency

Maintain a strong working understanding of core HR and payroll processes (hire-to-retire, compensation cycles, benefits enrollment, time and absence, compliance reporting) sufficient to design integrations and AI tools that reflect real business requirements
Understand how HR data flows across the enterprise: from Workday as the system of record through downstream payroll processors, benefits carriers, identity providers, and compliance platforms
Proactively surface configuration and upstream data issues that affect integration reliability, and partner with the Systems Architect and functional owners to resolve them
Bring an employee-centric lens to integration and AI tool design so the technology we build translates to seamless experiences for the people it serves

Technical Leadership & Cross-Functional Influence

Act as the technical authority for Workday integrations and HR agentic tooling across BizTech; influence architectural decisions in adjacent teams including Enterprise Integrations, Identity, Data Platform, and AI Products
Mentor and upskill senior and mid-level engineers through design reviews, code reviews, pair development, and documented standards
Partner with Employee Experience, Recruiting, Payroll, Total Rewards, Legal/Privacy, IT Security, and enterprise architecture to translate ambiguous requirements into sound technical architectures; communicate constraints, trade-offs, and risks at all levels
Write authoritative Integration Design Documents, MCP tool specifications, and operational runbooks maintainable by the broader team
Proactively identify systemic risks and portfolio health issues; drive resolution and communicate transparently with leadership
Represent Talent Systems in enterprise architecture forums, AI tooling quality reviews, and vendor technical discussions; maintain active knowledge of the Workday roadmap and HR technology trends

Your Expertise

Required

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience)
9+ years of experience in enterprise technology, software development, or systems integration, with at least 5–6 years of hands-on Workday integration development covering the full lifecycle: requirements, design, build, testing, go-live, and post-production support
Workday Integration Proficiency (personally written code required):

Workday Studio: complex multi-step integrations, sub-integrations, custom error handling and fault frameworks, XSLT transformations
Core Connectors and EIBs: worker data, business process events, payroll and benefits outbound connectors; clear judgment on EIB use cases and limitations versus Studio; Document Transform payload mapping
Payroll interfaces: PECI and PICOF, and their interaction with third-party payroll providers
RaaS (Report-as-a-Service): advanced report design, calculated fields, and API endpoint exposure
Workday Web Services (WWS): WSDL reading, SOAP/REST calls, versioning, and error response handling

Workday-Native & Functional Fluency:

Expert proficiency in XSLT, XML, and JSON; comfortable with Java sufficient for Workday Studio custom steps
Working knowledge of the Business Process Framework and how events trigger integration flows
Familiarity with Workday functional configuration across HCM, Benefits, Payroll, Security, and Time & Absence, sufficient to independently diagnose upstream data and process issues (deep functional configuration expertise is not required)
Foundational understanding of HR and payroll processes and how they generate the data that integrations carry

Modern Engineering & AI:

REST API design and OAuth 2.0, including user-context (authorization code) flows and token lifecycle handling
Experience building or integrating LLM-based tools, AI agents, or MCP servers with enterprise business systems, including permission-safe access patterns and human-in-the-loop controls
Experience integrating Workday with middleware or iPaaS platforms (MuleSoft, Boomi, Workato) and the judgment to know when middleware fits versus Workday-native integration
Git-based version control and structured deployment and change management practices

Security, Compliance & Engineering Practices:

Strong knowledge of data security for HR data: OAuth 2.0, SAML, secure file transfer (PGP, SFTP), PII handling, and audit requirements
Proven experience managing integrations across Workday’s semi-annual release cycle, including impact assessment and sandbox testing
Demonstrated record as a technical leader who has shaped architecture decisions and raised engineering quality across a team
Exceptional written and verbal communication skills; able to write clear design documents and runbooks, and present technical trade-offs to non-technical stakeholders
Ability to operate effectively in unstructured, fast-moving environments and drive toward outcomes under ambiguity
Experience working in an Agile/Scrum environment

Preferred

Workday Pro Certification in Integrations (highly valued)
Hands-on experience with Workday Extend (data models, UI pages, Extend REST APIs, orchestrations); accelerates ramp into Extend build work
Workday Pro Certification in Extend
Hands-on experience with Workday Orchestrate
Proficiency in TypeScript/Node and Python for services, tooling, and test harnesses outside the Workday tenant
Familiarity with Workday’s native agentic capabilities (Agent Ready Tools, MCP Explorer, Workday Agents) and their trade-offs versus custom MCP tooling
Experience shipping LLM plugins or agents to an enterprise employee population, including evaluation and quality review
Experience supporting global, multi-country HR technology environments
Knowledge of GDPR, India DPDP, SOC 2, or SOX requirements in the context of HR data flows
SQL and data-warehouse fluency for reconciliation, analytics, and People Analytics partnership

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

How We'll Take Care of You:

Pay Range

$180,000—$225,000 USD

4b:T27e4,

The Community You Will Join:

The Strategic Sourcing team is part of Airbnb’s Global Procurement organization and plays a key role in enabling Airbnb to operate efficiently and scale sustainably. We partner closely with internal stakeholders to design and deliver sourcing strategies that align with Airbnb’s business priorities while driving innovation, value, and stakeholder success.
We are a collaborative, forward-thinking team that embraces an AI-first mindset — leveraging technology, automation, and data to simplify processes and unlock new efficiencies. Guided by Airbnb’s mission to create a world where anyone can belong, we focus on delivering value through curiosity, creativity, and integrity.
Key cross-functional partners: Finance, Legal, Business Operations.

The Difference You Will Make:

As the Sourcing Manager supporting Engineering and Infrastructure, you will partner directly with engineering leaders to shape how Airbnb sources and manages critical technology capabilities.
This role sits at the center of major technical investments, from infrastructure platforms to emerging AI technologies. You will design sourcing strategies that balance cost efficiency, engineering velocity, and long-term scalability.
You will also play a key role in advancing how sourcing integrates AI and automation into its workflows. Rather than simply executing procurement processes, you will help modernize them by improving how market intelligence, supplier comparisons, and negotiation insights are generated and used in decision-making.
Success in this role means helping engineering teams make faster, better technology decisions while ensuring commercial discipline, supplier performance, and long-term value creation.

A Typical Day:

Partner with CIO leadership and technology teams to understand platform needs, business requirements, and technology roadmaps.
Develop sourcing strategies across enterprise SaaS platforms, enterprise applications, data platforms, security technologies, and workplace systems.
Lead complex sourcing events including supplier discovery, RFPs, negotiations, and contract execution.
Evaluate supplier proposals, pricing models, and long-term cost structures.
Partner with Legal and Finance to structure scalable commercial terms and risk protections.
Use AI-enabled tools and structured analysis to compare supplier proposals and generate negotiation insights.
Develop category strategies that improve cost efficiency, supplier innovation, and long-term platform scalability.
Simplify sourcing processes and improve decision frameworks used by technology stakeholders.
Build strong partnerships with technology leaders to ensure sourcing is embedded early in platform investment decisions.
Contribute to building repeatable sourcing knowledge frameworks that improve how decisions are made across the organization.

Your Expertise:

8+ years of experience in procurement, sourcing, consulting, vendor management, or technology strategy roles.
Experience sourcing enterprise software, SaaS platforms, IT services, or technology vendors.
Strong commercial negotiation experience with enterprise technology suppliers.
Ability to translate business requirements into structured sourcing strategies.
Strong analytical skills and experience working with financial models, supplier comparisons, and contract structures.
Experience using data, automation, or AI tools to support decision-making.
Excellent stakeholder management and communication skills.

Your Location:

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

How We'll Take Care of You:

Pay Range

$128,000—$150,000 USD

4c:T2a19,

The Community You Will Join:

At Airbnb, we're driven by our mission to create a world where anyone can belong anywhere. The Community Support (CS) Platform & Engineering team is at the forefront of this mission - building the AI systems that power world-class support experiences for millions of guests and hosts globally. We are building to a bold vision, where our AI doesn't just answer questions, but truly understands each person's unique context, mirrors the judgment and empathy of our highest-performing human agents, and delivers 10-Star support at scale.

The AI Personalization team is the intelligence layer that makes this possible. We own the full-stack systems that enable the AI to give every guest and host a response that feels written just for them.

The Difference You Will Make:

We are looking for a visionary Staff Platform Manager to lead the product strategy and execution for AI Personalization across Airbnb's customer support ecosystem. This is one of the most consequential roles in CS Platform Product: you will own the full stack of personalization, from the underlying retrieval systems to the consumer-facing AI experience, and scale it across multiple Airbnb surfaces.

The north star: enable AIA to emulate the judgment, empathy, and accuracy of Airbnb's highest-performing human agents. To achieve this, you'll build a platform that continuously enriches the AI's understanding of each user, and surfaces that understanding at the right moment, in the right form, across every channel.

This role demands a rare combination: customer experience chops to build meaningful and delightful personalized experiences, technical fluency to partner with ML engineers on contextual retrieval architectures and model prompt design, and the strategic vision to set a multi-year product roadmap that transforms how AI serves our community.

A Typical Day:

Contribute towards the long-term vision for building 10-star, personalized community support, building a platform where our AI understands each guest and host the way their best human advocate would, and responds accordingly.
Partner with data science, ML, and operations to identify new high-signal personalization signals to serve user needs
Own the product roadmap across ML models, signals, schemas, and prompt optimization to ensure the right information reaches the model in the most effective form.
Drive personalization experiment design and measurement: define KPIs (self-solve rate, personalization coverage, citation accuracy), lead experiment design, and translate results into clear product decisions.
Collaborate with ML engineers to shape requirements for accuracy, latency, and scalability improvements.
Scale personalization infrastructure across Airbnb's AI surfaces, ensuring the platform is extensible enough to serve each modality's unique needs.
Build a framework for continuous improvement: define how the team identifies personalization failures, prioritizes fixes, and systematically closes the gap between AI and human agent performance.
Collaborate across engineering, ML, design, data science, and policy to build consensus on prioritization, drive cross-functional alignment, and ship with rigor from concept to production.

Your Expertise:

9+ years of industry experience with a BS/Masters OR 6+ years with a PhD, with deep expertise in AI/ML-powered platforms at consumer scale
Strong working knowledge of personalization systems, contextual data retrieval, and LLM architectures - you can engage credibly with ML engineers on topics like RAG, retrieval optimization, and context engineering tradeoffs
Track record of building and shipping foundational platform products that power multiple downstream experiences and surfaces
Experience designing and interpreting A/B experiments and online experiment frameworks; ability to own end-to-end metrics strategy for complex AI systems
Strong capacity to synthesize ambiguous signals into clear, prioritized product decisions
Proven cross-functional leadership: able to align ML, engineering, data science, design, and operations teams around a shared vision
Experience shipping consumer-facing AI products with personalization at the core
Sharp product intuition for when AI automation should give way to human judgment, and how to design systems that make that transition seamless
Ability to work at multiple levels of abstraction - from the architecture of a retrieval system to the experience of a guest trying to resolve a cancellation dispute

Your Location:

Our Commitment To Inclusion & Belonging:

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

How We'll Take Care of You:

Pay Range

$200,000—$240,000 USD

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