Ignite Digital enables national security agencies to accelerate decisions, elevate operational outcomes and achieve the outsized performance only an inside partner can deliver.

We combine mission experience, domain knowledge and technology expertise with the things partners can only know by being there every day. When agencies need a combination of tech and touch, Ignite Digital creates outcome-driving partnerships and stands with agencies to accomplish mission objectives.

Ignite Digital accelerates capability to the speed of every mission, deploying intelligent solutions and AI integration for faster, better transformation. Ignite delivers partnership beyond presentations to inspire the confidence to lead in a digital-forward world.

Ignite Digital. The Edge from Within.

Perks of Working at Ignite Digital:

Competitive pay and benefits, including PTO
Education stipends and referral bonuses
Compelling work with the U.S. federal government
Strong emphasis on volunteer and community engagement
Opportunity to shape the future of our industry
Supportive colleagues and management who invest in your growth

As a Jira Developer, you will configure, maintain, and support Atlassian tools to help teams work more effectively. You’ll collaborate with stakeholders to understand requirements, implement configurations, and ensure reliable day-to-day operation of Jira and Confluence. You’ll also support automation, reporting, and user management to improve efficiency and adoption across the organization.

System Configuration:

Support Jira project setup and configuration for new and existing teams
Customize Jira workflows, screens, fields, issue types, and schemes with guidance from senior admins or architects
Assist with performance troubleshooting and coordinate with vendors as needed
Recommend and implement straightforward automations to improve efficiency
Research and install plugins under the direction of senior team members.

Data Migrations:

Assist with project migrations within a Jira instance
Support data migration activities between environments under the guidance of senior admins
Follow defined data transformation processes and quality checks
Participate in testing and validation of migrated data.

User Management, Support & Security:

Manage user accounts, groups, and permissions according to established security guidelines
Conduct basic training sessions and maintain user documentation
Respond to Jira/Confluence support requests, escalating complex issues when necessary
Communicate system updates or changes to users.

Backup and Recovery:

Follow established backup and recovery processes for Jira/Confluence
Assist with documentation of procedures and escalation of issues.

Documentation and Knowledge Sharing:

Document configurations and changes
Contribute to knowledge base articles and FAQs
Share best practices with peers and end users.

Continuous Improvement:

Stay current on Jira features and updates
Suggest improvements to workflows or configurations
Collect user feedback to recommend enhancements to senior team members.

Project Management:

Assist with tool-related project tasks such as backlog setup, reporting, and configuration support
Provide input on timelines and requirements but not own project schedules
Create dashboards and status reports for stakeholders when requested
Escalate blockers or risks to senior admins or project leads.

Desired Skills

Experience administering Jira (Cloud or Datacenter) and Confluence
Familiarity with Agile methodologies (Scrum, Kanban)
Basic knowledge of data migration techniques
Ability to configure Jira automation rules
Understanding of user/group/permission management
Experience building dashboards and reports
Strong troubleshooting and communication skills
Familiarity with JQL and scripting is a plus but not required
Team-oriented mindset with willingness to learn and grow
Atlassian Certified Jira Administrator (Cloud or Server/Datacenter), Agile certification (CSM, PMI-ACP, or equivalent), ITIL

Remote candidates considered

Role based in Charleston, SC - schedule 2-4 days a week onsite

Salary: 95k+ based on education and experience

Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Ignite Digital is a Small Business committed to providing exceptional service to government agencies at competitive prices. The capabilities and experience of our staff and our extensive industry relationships distinguish Ignite Digital Services among government contractors.

Equal Opportunity Employer/Veterans/Disabled

For individuals who would like to request an accommodation, please visit https://bit.ly/2XqZoLM (CA) or https://bit.ly/3Eo922f (SC) or contact Human Resources. Ignite Digital Services will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal employment opportunity, employment eligibility requirements or related matters. Nor will Ignite Digital Services require, in a posting or otherwise, U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract.

OFCCP'S Pay Transparency Rule

EEO is the Law Poster

Job Description

About Ignitedigital

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Job Description

About Ignitedigital

Perks & Culture

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