HOP Site Team Leader

Deliveroo

Deliveroo is on a mission to be the definitive food company. We want to be the platform that people turn to whenever they think about food. We continue to operate in a competitive marketplace but have achieved so much over the past year, including significant growth in our Hop, Grocery, Editions, Signature & Plus businesses.

We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building out teams to help us launch new innovative products. It's an exciting time to join and while we have made great progress, we are just getting started!

Deliveroo HOP

Deliveroo HOP launched in September 2021 and is Deliveroo’s speedy grocery delivery service. Our mission is to deliver groceries to customers around the world in as little as 10 minutes - from the weekly shop to a last-minute dinner party or a late-night snack. Working with trusted grocers, Deliveroo Hop promises to bring customers the very best products at lightning speed.

The team behind Deliveroo HOP are building a network of stores across London, the UK and International markets. Each delivery store is staffed with a team who have been specially trained to manage the operations efficiently as well as pick and pack orders in record time, with Deliveroo’s 100,000-strong rider network completing all deliveries.

We’re looking for people with exceptional drive and entrepreneurial spirit to join the team at Deliveroo Hop and help us build the leading speedy grocery delivery service. Hungry to win? This is an exciting time to join the Deliveroo HOP team within the broader Deliveroo organisation - we’re only just getting started!

The Role

The role of the Site Team Leader is to support Site Management in achieving the highest performance possible within their respective site. This includes maximising customer satisfaction, optimising productivity, maintaining strong stock accuracy, tightly controlling inventory and minimising all wastage.

The Site Team Leader must also contribute to a positive and cooperative working environment for all colleagues ensuring at all times the tasks they are completing and delegating are done in a safe, legal and compliant manner. The Site Team Leader is responsible for running their shift most efficiently and effectively delivering operational excellence.

What You’ll be Doing

Lead through your respective team working closely with the site management to achieve all company objectives and goals. This will require an ability to effectively prioritise tasks and activities on shift whilst retaining the ability to get stuck in!
Supervise that all orders are picked efficiently and accurately meeting time targets. This includes overseeing the adherence to packaging SLAs and quality assurance of each order to maximise customer satisfaction.
Supervise compliance with company standard operating procedures (SOPs) through robust supervision and impactful coaching.
Communicate professionally and effectively with our Deliveroo riders.
Effectively operate and oversee the dispatch order ensuring the accurate handling of orders to riders and minimising mistakes.
Ensure all deliveries are handled in line with company expectations and policies driving adherence to temperature regulations whilst ensuring stock is replenished in an efficient and organised way. Maintain inventory accuracy and stock rotation accordingly. Complete the claims process daily where appropriate.
Complete stock counts as per company policy with a keen eye for inventory management.
Work collaboratively with Site Management teams with the ability to communicate professionally and openly with other stakeholders.
Drive strong standards within your site, adhering to merchandising and space management principles in addition to delivering a clean, tidy, organised site environment.
Maintain good relations to uphold Deliveroo’s positive reputation with all external parties. E.g. Neighbours, landlords, contractors etc.
Complete H&S checks and ensure that employees are diligently adhering to company policies and procedures throughout their shifts.
Supervise accurate timekeeping ensuring team members appropriately record their shifts, take breaks as per policy and adhere to working time directive requirements.

Requirements

Previous experience in a similar environment is preferred but not essential (FMCG, Retail, Warehouse, Last Mile).

Strong hands-on mentality and detailed oriented
Comfortable working in a fast-paced environment
Proven track record of consistently hitting KPI targets (e.g. pick times)
Track record of attendance, punctuality and reliability
Demonstrated leadership and experience training other associates
Ability to run shifts on their own
Contribute to a positive working environment
Good communication skills and a good proficiency in both written and spoken English

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.

Job Description

About Deliveroo

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