Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.

Airtable's Ask an Expert function works directly with customers via live calls to assess, restructure, and optimize how they've built on the platform. Sometimes that means resolving architectural limitations in a customer's current environment. Sometimes it means showing them what's possible with capabilities they haven't discovered yet, from AI and automations to interfaces and integrations. We meet customers where they are and help them take the next step.

What you'll do

Conduct customer calls to diagnose structural and architectural issues in how customers have built their Airtable environments. You'll assess data modeling, linked record strategy, automation design, interface configuration, and identify where the architecture is limiting the customer's outcomes.
Restructure and rebuild. You won't just advise, you'll get into the base and demonstrate better alternatives. Optimization at Airtable means reshaping how a customer's environment is built so it scales, performs, and unlocks capabilities they couldn't access before.
Frame every recommendation around business impact. Customers need to understand why a restructured base matters to their workflow, not just what changed. You connect architectural decisions to the outcomes their team cares about.
Identify opportunities to expand how customers use the platform, including automation workflows, interfaces for different user personas, and AI capabilities where they add value to the restructured environment.
Surface patterns in which customers consistently outgrow their initial architecture and feed that signal back to product, engineering, and the broader support organization.
Stay current on platform evolution, particularly around AI capabilities, automation architecture, and integration patterns, so your recommendations reflect what the platform can do today.

Who you are

You're a builder with an optimization mindset. You look at a messy database and see the clean architecture underneath it. You understand relational data modeling and can restructure a customer's environment with purpose, not just tidiness.
You've worked in a consultative, customer-facing technical role in B2B SaaS, whether that's solutions consulting, technical support, customer engineering, or similar. You're comfortable leading a call, diagnosing a problem live, and walking a customer through the fix.
You use AI in your own work to accelerate research, prototype solutions, and move faster through unfamiliar problems.
You're a clear communicator who can adjust their explanations to a non-technical or a highly technical stakeholder on why their single-table design is limiting them and what linked records would unlock, without making them feel like they built it wrong.
You're naturally curious about how people build things and why they make the choices they do. You ask good questions before you start recommending changes.
You have experience with relational databases, automation logic, and workflow design. Familiarity with APIs, webhooks, and scripting is a plus.

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.

VEVRAA-Federal Contractor

If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.

#LI-Remote

Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience.

Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable.

For work locations in the San Francisco Bay Area, Seattle, New York City, and Los Angeles, the base salary range for this role is:

$106,000—$139,100 USD

For all other work locations (including remote), the base salary range for this role is:

$96,000—$125,700 USD

Please see our Privacy Notice for details regarding Airtable’s collection and use of personal data relating to the application and recruitment process by clicking here.

For applicants that live in or have a link to Australia, please see this Privacy Collection Statement for details regarding Airtable's collection and use of personal data relating to the application and recruitment process.

🔒 Stay Safe from Job Scams
All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at hr@airtable.com. Learn more about avoiding job scams here.

Job Description

About Airtable

Perks & Culture

✨Quick Tip