Building a Brand starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

The Associate Attendee Data Manager will support meeting planners in managing attendee registration for conferences and events, ensuring the smooth execution of data-related tasks. This role involves maintaining accurate attendee data, collaborating with event stakeholders, and providing database management to ensure consistency and accuracy. The Associate Attendee Data Manager will assist in the development, testing, and management of event communications and online registration, as well as supporting attendees throughout the registration process. This role also manages room blocks, activity scheduling and onsite execution support including post-event attendee reporting.

Location: Remote but must reside in Miami FL

Domestic and/or international travel may be required with this role. Required travel 20-40%.

Your Contributions

Working with event planners on overall registration management for a high volume in-person, hybrid and virtual corporate events
Database management to ensure consistency of information, accurate data, inputting when required, generating lists and analysis upon request
Assist in the development, editing, testing and management of online registration and event communications such as save-the-dates, invitations, reminders, confirmations, surveys, etc.
Assist attendees and stakeholders with any questions regarding registration
Diligent handling of confidential invitee data, ensuring information is consistent and accurate and following compliance guidelines of handling sensitive information
Generating attendee, rooming and activity lists upon request
Manage room blocks and coordinate with hotels, when applicable
Manage and coordinate ground transportation with clients and transportation companies as needed
Responding to all client email within agreed upon SLAs
Assist event planners in contacting attendees for required information, gift sizes, contact information, transportation details, overnight accommodation requirements, data points etc.
Printing name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etc. where needed
Packing, ordering and shipping event supplies – maintain a shipping grid and track deliveries
Support event project managers on overall program logistics, production and implementation, when applicable
Manage post-event attendee reporting
Pre-event and day-of support during execution of events/conferences; travel and on-site management for in-person meetings as needed

What We Are Looking For

2-4 years of experience in Attendee Data Management and Event Technology including entry level meeting planning and coordination
Strong working knowledge of Cvent is a plus
Proficient with Microsoft Office – specifically with Excel (comfortable with VLOOKUP function) and PowerPoint
Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms
Prior experience with other event platforms such as StarCite, Eventbrite, etouches or other registration website platforms is preferred
Able to manage multiple projects simultaneously
Strong written and oral communication skills at all levels
Industry knowledge of new suppliers, services, and best practices
Client centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever changing demands and different client work styles
Motivated, self-starter, ability to take direction and work independently; ability to think innovatively
Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events and/or troubleshoot remotely

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth

Medical, Dental & Vision, which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
401 (k)
Five Flexible Spending Accounts Options
Generous Paid Time Off Allowance
Employee Assistance Program (EAP)
Life, Disability & Pet Coverages
Wellness Stipend
Mobile Phone Allowance
Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
Aura Identity Theft Protection
Discretionary Bonus Structure
Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

United States Residents: The base pay for this position ranges from $55,600 - $63,900. This role is also eligible for an annual discretionary bonus.

Please note that the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

#LI-remote #LI-KM1

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

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Job Description

About Firstglobalmanagementservicesinc

Perks & Culture

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